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February 2024 by Dave Chocklett
Didn't do business there took someone else
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November 2023 by Daniel Argabright
All the atms are broken
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August 2023 by Azubuike Daniel
I could give this branch negative ratings if there was a button for it. Mr GASIC DRAGAN ANTONIO accused me of having a fake document because he has the same document and it did not feel like the one he had sitting on his desk at home. He then went on to say “MY NOSE” doesn’t look like the nose in the picture on my ID. He also said my Drivers license was not signed, invalidated my second ID (Understandable). All the other comments made without verifying or checking to see if this was an actual real document, while also bending and twisting a document I have worked 5 YEARS to attain like a piece of straw, were up there with Hall of Fame stupid, retarded and unprofessional. I guess he would have been satisfied if he had taken the picture in his bedroom and created the document himself. I would advise anyone wanting to open a bank account or have any transaction avoid this Banker as he is only satisfied with documents he creates by himself.
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August 2023 by Brittany Potter
First I want to say that this is first review I have ever given. Secondly, I have been with Wells Fargo for over 10 years and have had absolutely no issues what so ever. This is my first interaction with this Vinton branch and it was not a great experience. I received a phone call from Brandy that my debit card had been located in a parking lot and turned it in. She did inform me that I needed to have two forms of ID but did not specify exactly what I needed. I live 45 minutes from this branch and just happen to be on this side of town for a rare occurrence. When I realized I did not have my ID, I brought in my credit card, my school ID, and my work badge. All of these besides my credit card had my full name and picture on it. I even had a picture of my actual drivers license on my phone. She would not release my card to me. So I said fine, I don’t live on this side of town. Can you cancel my card and me a new one? She would not help me and just told me to do on the app. I voiced how ridiculous this was. And was told this is why she told me over the phone I needed an ID. Yes she sure did but was not specific on the type of Id. I totally understand that everybody has policies they have to abide by. This is not what frustrated me. It was the lack of compassion and lack of wanting to help. It was the lack of treating me like a human being and not just another number. I most definitely will not return and will be on the hunt for a different bank. So I hope they dispose of my card appropriately.
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July 2023 by Kelly Dooley (OKKK)
I hate this bank it's always busy with not enough tellers but plenty of bankers doing nothing. Once I was walking up to door at 4:55 pm and someone was at door getting ready to open it for me so I thought, no they shut it and said sorry we are closing for the day..I still had 5 min. Used to be if u were in parking lot before 5 they would take you, that's obviously not the case these days
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June 2023 by Bri Urena
My favorite bank because I can access my money anywhere in the country or even when traveling to other countries.
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January 2023 by Danielle Boothe
To start off it does stink, knowing that you work the same hours as banking hours And you use Saturday mornings as your day to get things done at the bank. Today is the last day of the year and I was turned away from setting up an account and it’s only 10:42 AM and they don’t close till noon. Yes I understand they have an appointment coming in in 20 minutes but this is a big inconvenient for such a big bank to be turning me away when I want to bring my business there. And I was trying to use a promotional code that would benefit me for switching banks and I will probably choose somewhere else to take my business! Thank you Candace at the Vinton, VA Branch this happens to really inconvenient the start of my new year!!
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March 2022 by Patty Fabian
Wells Fargo and THIS location now have officially the worst customer of ANY business I've ever dealt with! They do not even answer their phone and won't see customers for appointments! Paid off our mortgage, closed retirement/investment accounts and need to get another bank!
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January 2022 by daniel hayes
The worst customer service. I will be moving to another bank.
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October 2021 by Ginger Gilmore Jones
Had to wait in line at drive thru for about 40 minutes !!! The teller was very rude .
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November 2020 by David Flora
Lobby is closed again. My vehicle will not fit through the drive thru. Walked up to window, tellers flipped out that I could not walk up. Very frustrating that this branch continues to make things so complicated. Other banks lobbies are open. This branch must have had a covid outbreak.
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July 2020 by Mary Rose
I made an online appointment for today at 9:30 and when I called to tell them I am out there, they responded by telling me that the Banker is with someone else. I think it is rude & not professional at all, knowing I made my appointment earlier.
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March 2020 by candy3663
The tellers are the nicest people you’ll ever meet. They know so many customers by name and what they need to have done. They get to know you on a personal level and actually genuinely care. Best bank and best branch of all!!!
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January 2020 by Andy Neuman
This bank branch has some of the rudest people in it. The bank is always filthy . When you walk in, they look at you with disdain like you are a criminal. Their services are expensive. So if you want a bank that has probably the poorest service, the dirtiest bank in the area, than this is your bank. If you want a better bank, take your business elsewhere. ANYWHERE than Wells Fargo.
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July 2018 by TyRell Vaughan
Great bank with amazing employees. Every time I walk in I leave out with a smile. I can say this is the best Wells Fargo in Roanoke
