BJ's Wholesale Club in Virginia Beach is a popular bulk shopping destination known for its good prices and wide selection of products. Members appreciate the organized layout and the availability of many items, with some highlighting the drive-up pickup option as convenient. The gas station at this location is especially praised for offering a discount of 10ยข per gallon, and staff members are generally friendly and helpful, contributing to a positive shopping experience. However, the business has faced some challenges. The gas station has received complaints about a female attendant who is often unfriendly, unhelpful, and unwelcoming, which affects customer interactions. Inside the store, complaints include long waits at the checkout due to limited cashiers, especially when purchasing alcohol that requires verification, leading to frustration. Some members also noted the store's appearance, mentioning visible disrepair and trash outside, which affects the overall shopping environment. While many shoppers enjoy the deals and the variety of products, some feel that the store's customer service and maintenance could improve. The store's membership perks include designated shopping hours for seniors and first responders, adding value for specific groups. Despite some issues, BJ's remains a favored spot for bulk shopping, with loyal members appreciating the prices and product availability.
Purchased gas and it was on sale for $4.09 a gallon
May 2026
Great selection and the store is always clean and the employees are so helpful and friendly.
April 2026
Emptied boxes sitting on the shelf. Clothes without tag, customer has to wait, wait, wait for a code to put in at checkout. Staff seems have no urgency while customer waited.
