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January 2024 by Laurie Simpson
Miriam King provided us with excellent customer service and great financial advice. She's the best.
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December 2023 by Hopkins Bail Bonds 757-222-0000
We love dealing with Miriam at this Chartway location. She has been so helpful to us over the years. All of the employees treat my family extremely well.
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November 2023 by Benjamin McCormick
I've been a Chartway Credit Union member since 2008 and they always give me the best service. After a recent car accident, the friendly, professional staff helped me get my car loan sorted (at a great rate) and I was driving my new car the next day.
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October 2023 by Anthony Kirkpatrick
I actually love having Chartway however when I came into that specific location on Kellam road .. I was treated and judge unfairly.. there was no concerns for my questions at all …only reason why I’m not leaving Chartway for another credit union because I was treated fair and my situation was handled more professionally somewhere else
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February 2023 by Elizabeth Profita
Miriam was very helpful with what I needed to get done. The clerk was also very friendly.
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November 2022 by Robert Wayne Goodman-Burdette
It's a pleasure to go to the bank located on kellum Drive. To tell her there is exceptional. But Miriam is a delight. She makes you feel like you want to go there. She is excellent customer service. And help me figure out a problem that I had with my online banking. I go out of my way to get that bank. Cuz we have one up here on raby Road. But the people in there are so rude and indifferent. I was in there last month and two young ladies were in back of there just talking. I finally said can I have some customer service. And I'm a Christian and she said oh my God. And I said don't you say that to me. But they don't they're the most awful bank to deal with for customer service. So I take my business to the one on Kevin because those ladies know what they're doing. And they take care of their customers. That's something the one on raby Road should follow.
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September 2022 by Joyce Drakeford
Not fond of this branch. Tellers and assistant are lovely (2 stars). The loan officer I spoke with was ok if not slighty classist and racist. I went to the credit union that I bank with for a car loan. They told me no. The loan officer said she REALLY went to bat for me. I went to the dealership and they were able to get the loan anyway at the same rate. Not sure what that is about. I wouldn't use this branch again.
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September 2022 by Paul Stafford
Usually use ATM. My bills were too old to deposit. Tellers are always quick and friendly
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July 2022 by Kiel Ecimovic
Miriam was helpful and efficient. She is my go to for all of my financial needs. If you want the job done right, ask for Miriam!
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June 2022 by Riley Hillard
Really nice tellers and Brian was a big help in opening a new bank account for my wife and child. Thank you!
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January 2022 by VB Kim
The tellers are pleasant but that's about the only positive I have to share.Each of their departments run independently of each other so they don't seam to update together if you have to update or make changes to your account information. This wasn't a big issue until my card got flagged by the fraud department and deactivated right before I tried to use it in line to pay for my groceries. ( This has happened to me twice now) I'm not certain they even called to let me know but I did find out that my old phone number still on file instead of the new one. I have called several times to "updste" this info, and even tried to fix it myself using the app, but still it hasn't been corrected.Also, plan to wait a minimum of 30 minutes any time you have to call. I elected for a call back instead of continuing to wait after 30 minutes on hold, just to be called back and placed on another 15 minute hold.I did speak with a supervisor who sounded rather indifferent about the situation and I didn't really get the impression that I am valued as a customer.
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February 2021 by Kevin Gossett
Don't take a chartway check from anyone if you don't have an account there and surely won't open one there. Extremely rude and give you the run around and tack on 2% if they will even cash it. Total turn off and will never deal with any chartway after this experience. Had to deposit in my bank a wait a day ,better than giving them extra 120.00 and the satisfaction of getting over on me.
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October 2020 by Thomas Kinkade
It's uncharacteristically scenic for a bank.
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July 2020 by Mark Schuster
I've been a member since I was in the Navy, and it was called the Naval Air Federal Credit Union. Never had a problem all these years. Great service and helpful people have kept me as a member through the years.
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January 2020 by Jaymee McGraw
Been a customer for 15 years it’s a great bank with fast and sweet tellers
