CVS Pharmacy in Virginia Beach is a full-service pharmacy with experienced, helpful and professional pharmacists. The staff can be very polite, supportive, alert and observant. Many customers appreciate the ability to get vaccines, including flu and COVID-19, and to schedule appointments after work for convenient same-day pick-up. Prescription management is described as quick and convenient, with options for online refills, delivery, and auto-refill in the app. Pharmacists will search for savings and many prescriptions are under ten dollars. Customers can also earn rewards for filling prescriptions. However, experiences with service are mixed. While some interactions are positive, others report that the pharmacy service sucks and was trash, citing specific poor treatment at the pick-up counter. A common and repeated criticism is that the location seems to be always one clerk short. Attempting to call the pharmacy is frequently described as a tortuous trip, often ending in being disconnected or hung up on after long holds, making it difficult to speak to a real person.
The lady in front counter she is amazing and helpful
February 2025
Maya in the pharmacy was very helpful! You don’t see great customer service these days and she was definitely a breath of fresh air! Thank you so much Maya !
December 2024
The store is great. Pharmacy sucks. Girl at the pick up counter looked my black behind in the face and walked right from behind the counter. Service was trash.
