CVS Pharmacy in Virginia Beach is a full-service pharmacy with experienced, helpful and professional pharmacists. The staff can be very polite, supportive, alert and observant. Many customers appreciate the ability to get vaccines, including flu and COVID-19, and to schedule appointments after work for convenient same-day pick-up. Prescription management is described as quick and convenient, with options for online refills, delivery, and auto-refill in the app. Pharmacists will search for savings and many prescriptions are under ten dollars. Customers can also earn rewards for filling prescriptions. However, experiences with service are mixed. While some interactions are positive, others report that the pharmacy service sucks and was trash, citing specific poor treatment at the pick-up counter. A common and repeated criticism is that the location seems to be always one clerk short. Attempting to call the pharmacy is frequently described as a tortuous trip, often ending in being disconnected or hung up on after long holds, making it difficult to speak to a real person.
