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December 2023 by Philicia Sykes
Very easy process the staff on the ziosk helped out a lot! Very informative
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September 2023 by joyce Royal
Chassidy called and made sure everything went smoothly with my storage rental. She was pleasant and helpful
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July 2023 by Antoinette Turner
RYAN, RYAN, RYAN IS ALL I CAN SAY!! I lost me key (or thought I did) and she led me through the entire process of getting my lock cut and acquiring a new lock only to find out I didn’t need one ?. But through the entire process her attitude and patience was awesome! She took the time to come to my unit with me and we figured out the issue… Did I mention her awesome ATTITUDE ?!?! Even with a ditsy customer. Truly a gem, looks like I’ll stay a while!
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March 2023 by Jacob Dickens
Susan was the best ever! She made everything very easy for me and was very concerned for my needs. She always helped me when I had a concern or question. My experience with her made it very nice to have a storage space at that facility ! Thank you !
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March 2023 by Shelton Tarkington
Logan worked with me 2x & each and every time was an awesome experience. Very helpful & extremely professional. Thank you Logan!
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February 2023 by Natalie Rockett
I’ve been at this public storage for a few years and Susan had helped me from the first day. She is so friendly and helpful. She remembers exactly who you are and what space you have. You can tell that she takes pride in her work and from what I’ve experienced, she goes above and beyond to make sure Things are running smoothly and her customers have a pleasant experience. She could definitely never be replaced by a computer screen.
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February 2023 by Michael Vogel
Total rip-off. They prorate your first month so that they can shift your billing to the first and have you pay for the month in advance. But then when you move out they don't provide a refund for the portion of the month you don't use. Also they charge an outrageous amount for insurance that they make you sign up for hoping that you will not go back and cancel with in the first 30 days. It is clear from the response of their customer service that these are issues commonly complained about and they don't budge. Do not give them your money.
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February 2023 by Rita Cwynar
I was so impressed by Susan who took the time to walk me through the process! This was myFirst rental and I'll make sure to send friends and family to Miss Susan on Hayden road.
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January 2023 by Mike V.
Total rip-off. They prorate your first month so that they can shift your billing to the first and have you pay for the month in advance. But then when you move out they don't provide a refund for the portion of the month you don't use. Also they charge an outrageous amount for insurance that they make you sign up for hoping that you will not go back and cancel with in the first 30 days. It is clear from the response of their customer service that these are issues commonly complained about and they don't budge. Do not give them your money.
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December 2022 by ravonda owens
Susan has been great I've loved working with her she's always very helpful and understanding and makes my every need
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December 2022 by Chaday Farris
Susan was awesome I was disrespected by multiple associates Susan was the only one willing to assist me after I’ve paid thousands of dollars she made sure I was properly assisted. Thank you soo much Susan
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October 2022 by Gustavo RoldanCastillo
Great storage location. A variety of sizes when it comes to storage space and superb service by Susan, the customer service representative there. Both climate control and high security for all of your storage needs. 24hr access!
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October 2022 by sara shock
Susan has been amazing. She is the best. She is truly concerned about your satisfaction..
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October 2022 by Cathy Bounds
Susan has been amazing and she is so helpful every time I have issues on my account and she delivers every time
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October 2022 by Ashleigh Gagnon
I highly recommend Public Storage to everyone! Susan specifically made my experience with them incredible! I was going through a tough period and she made the experience seamless. She was genuine, kind, sweet, extremely knowledgeable, and helpful (she even helped me try and fit my bike into my tiny little car.) She gave me advice about packing my unit and helped me pick out the items I needed to pack boxes. Kudos to management for hiring such an incredible person. She deserves a raise and so much more!!
