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January 2024 by Tyler Wood
Just attempted to return my at and t rental equipment which is required to be dropped off at either a ups or fed ex location, employee said he could not process my at and t equipment return “due to volum” and “slow at and t equipment processing times” there was only 1 other customer in store. Called the UPS store on Shore and they said they’d process it immediately. Employee here at 1100 on 1-2-24 is lazy and has no customer service skills.
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December 2023 by Chris Hoffpauir
The gentleman at the Haygood store was friendly and notarized my document with no problem at all. No drama, no theatrics and no bad attitude--exactly what you expect when you just want to get your documents signed and your packages shipped.It's a night and day difference between this store and the Shore Drive store, which I gave a single star because there wasn't a lower score.
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December 2023 by Ardet Rolyat
I have been reading some of the other reviews and I am not surprised it is not just me. The little man working the counter is rude. His customer service is simply poor. I’ve been to this location on more than one occasion and he is always rude. It is only because of location that I go to this store but going forward I will not. If I have to drive clear across Virginia Beach, I will do so. Just poor customer service all the way around.
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December 2023 by MochaDelight71 Reed
The fact that I am directly across the street from this location but would drive across town is a clear sign that the Owner of this location is horrible. I have given him the benefit of the doubt that maybe the first 2 times that he was having a bad day, but the bad days are the norm after a few more visits and hearing other Patrons poor experiences as well.
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December 2023 by Camile Montelongo
This location has great customer service. We’re able to go in there and take care of what we need without any issues!
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December 2023 by Lisa Sorrell
Bernie gives friendly and amazing customer assistance. He is always speaks when you walk in with a smile!
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November 2023 by TravelwithPauline
The store is ready for christmas with their decorations! The kiosk makes it easier for amazon returns and drop offs as well. I’m glad they have it in the store. The workers are so kind and friendly.
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November 2023 by Steph
I walked in and there was only me and another lady that was in front of me. He looked at me and pointed for me to put the package behind me. I said it needs to be taped etc. Then he hands me the ups cover sleeve to do everything myself. After the lady walked out he then started to read a paper and I’m just standing there. Then 3 other people walk in and he proceeds to help then. I then say are you going to take this package because when I walked in you just gave me the sleeve for me to do everything. Normally when I go to an ups store there wait on you and assist. He said we are busy, I said you are now but there was no one in here when I walked in and I have never been to this location. That’s poor customer service.UPDATE 3 DAYS LATER: I did not receive a receipt for my package return. Also no email. POOR CUSTOMER SERVICE.
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November 2023 by Kia Green
Bernie was so nice, patient, and helpful to me when I came in to send off a package to my husband.
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August 2023 by Luke Delpriore
Friendly staff. No matter what I go in there for they have a solution. Holidays are busy, but they keep the environment friendly and flowing. You are an appreciated customer.
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July 2023 by John Hauss
Not only did I get a MUCH BETTER PRICE from Bartlie to mail the very same package I brought to another UPS Store close by, I feel like I am an important customer each time I go into this store. When it comes to customer service...Bartlie gets it.
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June 2023 by Supreme 1906
This UPS Store just charged me $3 to print a 1-page Amazon return label. That $3 just cost them the next year plus worth of my shipping needs that I will now make a point to take to FedEx or USPS. Great job...
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June 2023 by Andrew W.
The hours of operation posted both online and in the store window safe that the store opens at 8:30 a.m. on weekdays.The store was not open when I got here (8:40a), and after calling the store, I can't get an answer.I've read several similar reviews about this location. I won't be back.
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May 2023 by Andrea L Tembreull
It is now 9:45 am. They are supposed to be open at 9:30. I've already waited 30+ minutes because I arrived at 9 am. We are moving & need to drop off documents to be shredded, & I don't have time to waste waiting for someone to do their job. Not very happy right now. :(
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April 2023 by Marcus Charles
Very rude staff. There is an old man in there that is very rude no help and doesn't listen. I send thousands of dollars in packages for my company all the time and I will no longer use this ups, and report them to as well
