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February 2024 by Faye Henry
The main reason our ATT experience was so positive at the Warrenton VA store was due to customer rep, Alex. She's patient, knowledgeable and expertly helped us with transitioning to new phones - which for seniors, is usually a dreadful and tedious but necessary change. We prefer to only work with her for these reasons.
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February 2024 by Prokop Krasny
Very happy with my visit and the help with selecting new phone and transferring data from my old phone. Very recommended.
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February 2024 by Mark Jones
Malik and the store manager were both extremely knowledgeable and patient to switch over my work number from other carrier to AT&T on my family plan. Work phone to a new personal number so I could keep connected with my contacts as I move to my next career. Awesome store and people there to get things right.
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January 2024 by Lori P
My family and I showed up at the Warrenton, Va store almost 25 minutes till closing time. Malik greeted us with a smile, answered all of our questions, helped upgrade a phone, and adding a new line to our plan. Despite of keeping him late, he was friendly and helpful. I will continue to go back to this store and see him for all of our AT&T needs. Hands down the best experience we have had at any store front.
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December 2023 by Irene Mburu
I waited for over 30 minutes before I could get help. Luckily the associate was able to solve my problem with samsang utra. Overall not a bad experience. I wish they can have extra hand.
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December 2023 by Kylee Hendrie
I had a wonderful experience here. I went in to get three iphone14 around 7:30pm on black friday and there was one representative working at the time-- and he was fantastic! Malik was kind, patient, understanding, and made sure that every person that was in the store that day left happy. He stayed an hour after closing to help us and he truly went above and beyond in his service. People like Malik remind me why AT&T was the right choice and why my service will remain here. Thank you Malik!!!
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November 2023 by Katherine Koval
Katie and Malik are amazing!! Short people but super positive, patient and helpful to everyone that walked in!! Highly recommend coming to this location over others. Thank you for making the not so fun process more enjoyable!!!
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November 2023 by Samantha Bishop
I came in for an upgrade and poor Katie was all alone in the store with 2 customers before me. She not only welcomed me, she also got started with me as she worked with the other customers!! It was amazing and she went above and beyond!
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November 2023 by Genevieve Mancari
Wonderful experience and incredible service with Malik. His professionalism and knowledge gave me the ability to choose the iPhone that was perfect for me.
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November 2023 by Doug Jocz
Kate was wonderful. Friendly knowledgeable .. a great rep for your stores
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October 2023 by Roya Delaney
Katie and her coworkers were very helpful and knowledgeable. Going from an Android to an IPhone is scary. They helped me understand the challenges.Thank you for taking the time with me. I appreciate it!
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October 2023 by Erika Passmore
I have normally had great experiences in this store BUT today was very different. Absolutely terrible. The two associates working were beyond unprofessional and seemed to have no idea what they were talking about. The one associate was coughing and wiping her nose saying she was sick and had no idea what was going on. The other male employee also seemed to have no clue- as I logged into my account and he proceeded to say he didn’t understand why I didn’t have an account? They were bouncing back and fourth between customers almost competing? We ended up walking out mid visit and headed to Gainesville. The employees seemed as if they were on something. I have NEVER experienced something as terrible as I did in my visit to this store. If you want actual help- DO NOT go here. Thankfully the associates in Gainesville were able to help and were knowledgeable about how to help us and add another phone to our line.
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October 2023 by Peppermint Patti
Great job! They weren't able to resolve my issue but worked hard to try. Very friendly.
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September 2023 by Brian Murphy
Was the worst experience I have ever had ordering a phone. Went in to see about the trade in on IPhone 15 Pro Max. Went in Friday about 5:30 pm. There was 3 other customers being helped already. I was greeted right away and the girl proceeded to look up my account. She was literally operating 100 miles an hour and constantly asked for information I had just told her. She said that we could trade in the phone and that they had iPhones in the time lock safe but wasn’t sure of what color. So we waited the 15 or so minutes for the safe to open. Another employee carried out a stack of iPhone 15pros to which the girl helping me proceeded to tell him that we were her commission and not his. Then the male employee made a joke about “blowing up the bathroom and taking the browns to the Super Bowl”, even another customer looked at him in disgust and said wow. When I pointed out that we wanted the pro max to which she immediately said oh those are order only which is 2 days, I was surprised by the short 2 day wait to which I questioned and she said oh well it’s more like 2 weeks but won’t know for sure till the order is placed. I went ahead and placed the order not sure if the correct phone was even ordered. Asked for a receipt to which she forgot about and apparently another employee had grabbed from the printer and given to another customer. Was literally the most unprofessional experience I have ever had in a store.
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July 2023 by Leah Thomas
Needed some accessories and stoped by this store. Katie has super customer service skills, made me feel welcomed. She had knowledge of phone issues I was having and advise accordingly. Will be back!
