Lumos, formerly known as NorthState, is a provider of 100% Fiber Optic Internet, Total Home Wi-Fi, voice, and streaming services across North Carolina and Virginia. The company is committed to building a future-proof fiber network for families and small businesses in communities like Afton, Waynesboro, Crozet, Stuarts Draft, Fishersville, and Augusta. Customers praise Lumos for its excellent customer service, noting that representatives are helpful, friendly, and quick to resolve issues, often walking customers through problems over the phone. Many mention that technicians are professional, kind, and hardworking. Long-term customers appreciate the company's consistent quality and caring support, with some celebrating over a decade of service. Customers also enjoy the positive, respectful interactions with staff, making the experience enjoyable and stress-free. Overall, Lumos is viewed as a reliable company dedicated to providing high-quality internet and excellent customer care, with staff members recognized for their professionalism and helpfulness.
