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December 2023 by BOOKSBYRENEE
Samantha (Sam) Hilton from the Nee Towne Branch handled my loan and she was very knowledgeable of all aspects in banking. She was also so easy to talk to and when I needed to reschedule due to being sick. She was so understanding. I couldn’t have asked for a better experience.
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December 2023 by M H
Establishing accounts with the exemplary assistance of Karen Kornish was a pleasure. This branch is so conveniently located in New Town. 1st Advantage FCU was my first choice as a new resident of Williamsburg. The mobile app is easy to navigate and other services are readily available.
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December 2023 by R Go
Catherine Holzschuh was very helpful and courteous when opening my checking account.
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November 2023 by Beth Mair
Samantha Hilton was fantastic. I recently got hacked and she took me step by step through replacing cards. With a smile on her face.
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October 2023 by Lynda Byrd-Poller
I am writing to thank and commend Mrs. Samantha Hilton who took the time to help me gain access to my online account. She was patient and worked until the service was rendered. Thank you for delivering excellent customer service with patience and determination. I appreciate you!
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September 2023 by Gohar Taylor
Catherine Holzchuh in Williamsburg Monticello Branch was Awesome! She helped me with my business account and in 10 minutes I was all set up. Thank you so much Catherine!
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September 2023 by Kim Reiss
Found out I had been scammed when checking my account online. Went to 1st Advantage in Williamsburg/Newtown and was assisted by Lois M. She was friendly, quick and really helpful in a stressful situation.Thank You Lois for your help. You are awesome!!
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September 2023 by Leia Gary
Kimberly was amazing. Courteous, helpful and quick. I was on my lunch break and Kimberly was great getting me in and out!!
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July 2023 by Joyce James
Kimberly Galloway was very professional and and she help me to solve my banking problem very quickly and understandable S he also able to give me good information on protecting my account number so I would like to say Thank you for your great service !!
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July 2023 by Pamela Eilertson
Kimberly Galloway was very sweet, efficient and helpful and advised me in uncomplicated my accounts and bettering my use of funds. Excellent work!
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June 2023 by Molly Weston
Came in with limited knowledge about what I wanted to do, Kimberly explained everything nicely for me and made sure I had everything I needed. She talked to me professionally but in a way that her suggestions were in my best interest without being intimidating.
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June 2023 by Art Keener
Samantha Hilton of the New Town branch had the tenacity to get my account straight following the passing of my wife. Y'all should do everything in your power to make sure that she stays with your organization.
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May 2023 by Hank Breyaert
I refinanced my truck with 1st advantage, I delt with Samantha (sam) truly the greatest. Made everything go easy and fast. So great job Sam. Thanks hank
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May 2023 by Diane Jennings
First I want to say Lois Miles customer service was exceptional. She deserves 5 stars…….. She did her job with respect to me getting my car loan approved. Of course, I had no worries not being approved because I met all the guidelines. What I didn’t understand as to why I could not get the check for the amount I was approved for and take it to the dealership to purchase my car?? I was told that’s something the bank didn’t do in which I didn’t understand why. So I had to drive to Sterling, Va 3 hours away buy my car from Carmax give them my $5000.00 deposit do the paperwork to buy the car. 1st Avantage told me to have Carmax call and verify the transition and they would mail the check to them. Which didn’t make any sense to me. The following Tuesday I returned to 1st Advantage had to buy the car all over again and was cut a check right on the spot!!!! What the hell was that?? Then I had to take the check back to Carmax to process a pay off on the car. Meanwhile, I have Carmax and 1st Advantage on my credit report billing me for the same vehicle. Carmax was expecting a payment 3/28/23 so when I called them to explain what was happening they never received a check and a month has passed sense then. I had to go back to Carmax twice to find out what’s was happening. Finally it was corrected on 4/25/23. My credit score decreased significantly. It has caused me a lot of anguish. I was angry because I felt untrustworthy. It hurt me emotionally. I’ve reached out to other credit union to ask what there process was for purchasing a car and they laugh at what happens to me. They expressed how ridiculous it was and apologize for my experience I felt that 1st Advantage didn’t trust me with my own money I applied for by not giving me the check to purchase my car and for that I give them ⭐️⭐️⭐️Would I recommend 1st Advantage Federal Credit Union I can’t really say.
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April 2023 by Erin Connolly
I had a restriction on my account which prevented me from using my debit card. I called customer service and the not so friendly associate told me there is no problem and I can use my debit card as I usually do. Fast forward to today…still can’t use my debit card. I went in to the New Town branch and Kelly helped me. She did everything she could and was able to release the restriction from my account. Kelly went above and beyond and I am so thankful.
