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December 2023 by Shaunay Nichols
Lynda Smith always have a smile for me every time I come in. Uplifting conversation. Always making sure I am taking care of. Thank you Lynda
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September 2023 by Gian Carlo Guico
Last week, I visited the Denbeigh branch to inquire about an Auto Loan. Unfortunately, one of the representatives seemed disinterested and didn't provide any assistance. As a result, my inquiry was immediately rejected, and I lost some credit points. However, on September 18, my mother and I met a lady named Jolee Nieto, who exceeded my expectations. She compared the prices of the vehicles I was interested in with their actual value based on the features, making the auto loan process quicker. I highly recommend her to anyone looking for auto loan or mortgage inquiries!
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September 2023 by Joy Wade
Lisa McKee was excellent! Superb customer service. Beautiful personality and professional and fair!
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July 2023 by Sheryl Buckner
Always enjoy working with 1st Advantage. I have had an account for over 45 years. They are extremely easy to work with.
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July 2023 by Shane Rakowski
Lisa and Liana at the Williamsburg branch are amazing. They have helped me multiple times with loans and accounts. They are so personable as well. They will explain anything to you and no question you ask is unreasonable.
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July 2023 by Terri Scanlon
Jolee was very professional and very helpful in helping us refinance my grandson’s car loan. His loan was approved in less then an hour. And all paperwork was completed in less than 24 hours. If I ever need a loan I will go to Jolee for help.
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July 2023 by Justin Tassara
Quick to respond and most importantly has my interest in mind. Have always helped in getting my loans and finances in order. Great team and Lisa is my go to. One of the best.
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July 2023 by Barbara Plas
I called the main Branch of 1st Advantage FCU and had the pleasure of speaking with one of your representatives Lisa McKee. I explained my issue that I was having trouble with my account, and I needed help with it, and she was able to quickly answer all my questions and fix my problem efficiently. Thank You, Barbara Plas
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July 2023 by Matt W.
Providing this review based on a recent experience I've found shocking. I've had an account with 1st Advantage since before I could write a check, 21 years to be exact, and have always been satisfied with the level of service. I no longer live in the area and decided to try vehicle financing through 1st Advantage versus going through whomever the dealership is incentivized to use. I'm not sure of others experiences, however every purchase I've made, the lender approved and took care of things in the moment to where I'm able to leave the dealership with the vehicle in one visit. Apparently 1st advantage does not. I'm quite disappointed that in 2023 my financial institution has to mail a check across the country, with the amount of money they stand to profit in interest. How is it others can solve and provide this level of service same day? I'm uncertain the disconnect, Lisa who has been helping me has been extremely accommodating with what she can control, but I'm highly disappointed in this experience with 1st Advantage. As someone who is also in the home buyer market, I can't imagine success in this area either as a lender...
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June 2023 by Maria
Jolee was very welcoming when I entered the Williamsburg Commons Branch of 1st Advantage. She was very professional and most importantly, kind, when assisting me with my issue. She went above and beyond to make sure everything was resolved, unlike the branch I initially went to for assistance and was told to call the number on my card. I will use the Williamsburg Commons Branch in the future!
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April 2023 by glenda keen
I am Apostle Glenda Keen and I bank at 1st Advantage located at 224 Commons Way, Williamsburg, Va.For as long as I can recall, which has been the past 10 years, every time I have entered this location for my banking needs, the customer service from each employee has been, Over the Top. Since I am an etiquette teacher, I always notice immediately how I am treated when I enter the bank. Happy to say I have never had a problem. My banker is Ms. Lisa McKee. She always performs beyond the call of duty to help me. Lisa is very friendly and she listens to me. Lisa is very professional, very knowledgeable, and a wonder at fixing my issues/concerns.I am very pleased with the employees and services at this branch.Apostle Glenda KeenMarch 23, 2023
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March 2023 by Chris H.
Friendly and helpful l! Rhonda took her time to understand my needs and processed my transactions that helped me the best. Everyone in the office was friendly and you can tell they care about their customers.
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February 2023 by jennifer nagle myers
Great experience getting a car loan with them that gave me a great rate. I worked with Jolee Nieto after opening a small checking and savings account. Really appreciate the support and help and am now using them exclusively for all my banking needs. Highly recommend.
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February 2023 by Chante Laws
My little hidden gem! The staff are always helpful and nice. Jean Reese is always helping me when I’m at this location! I had a long day and did my coin rolls wrong but she was very patient with helping recount and get everything settled properly, per usual!
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December 2022 by Mark Joseph
Jolee was going beyond expectations, knowledgeable, and most of all very very helpful!!
