1st Advantage Federal Credit Union, located in Virginia, provides a range of banking services and convenient ATM access. The Williamsburg Commons branch is known for its friendly professionals who assist customers with opening new accounts, applying for mortgages, and accessing wealth management services. Customers appreciate the caring and supportive nature of staff members like Lisa and Jolee Nieto, who go above and beyond to help with loan services and account issues. Many long-time customers commend the personable and professional service at both Williamsburg branches, highlighting the uplifting conversations and attentive care they receive. However, there was a mention of a less satisfactory experience at the Denbeigh branch, where a representative lacked interest in assisting a customer. Overall, 1st Advantage is recommended for its helpful staff and commitment to customer service.
The loan process was longer than normal for some reason but overall it was OK. The people are very nice and helpful. I would use them again if the need arises.
June 2026
Ronda Smith helped me with a quick transaction, then assisted me in getting in touch with the financial folks at a different office. She smiled through the entire conversation and asked numerous questions to be sure what exactly what I needed..Above and beyond.
June 2026
The 1st Advantage Commons Way staff is consistently helpful and knowledgeable. Most recently, Jolee navigated us through a transaction, she was very responsive by email adeptly answering our questions, and following up once all was done. I recommend this gem of a branch.
