Battery Stores in Williamsburg, VA

“I was having a very bad day due to my water heater catching fire at my house.
Met a women here at this store who has a heart of gold.
I hope you will see this message. You will never know how your kindness touched my heart when everything in my life felt like it just was falling apart!
May God Bless you! And thank you for your kindness! You make the world a better place!
This store rocks!”

“At 4:30 this afternoon after my grandchild was finished at the dentist, my car wouldn’t start. I contacted Triple A & was told that the tow truck would be there a little after 7!! My son got off work, gave my car a jump & met me at O’Reilly. My right headlight was out. Dominic replaced the battery & light & I was home before the time the tow truck would have met me at the closed dental office. Dominic was extremely accommodating and super nice & knowledgeable. I don’t normally carry cash and apologized because I didn’t have the money right now to give him a tip. He replied don’t worry, that’s what I am here for!!( I will be going back in the morning)!! Great service!!!”

“I seriously cannot say enough good things about this place—this was hands down the BEST customer service experience I’ve ever had.

On March 25 my car completely broke down at the Wawa next door (like wouldn’t go forward OR backward… at all ?) as I was traveling for work hours from home. I walked into O’Reilly honestly panicking. Jose greeted me right away and was so kind, and Tim (the manager) immediately jumped in, came outside, literally had me put my car in neutral and pushed it across the parking lot to safety, diagnosed the issue (crankshaft position sensor), and got me the right part. Already exceptional.

But here’s where it gets UNREAL—they didn’t stop there.

I (half joking, half desperate) ask, “how badly do you want to put this on for me?” and guess what? While STILL running the store and helping other customers, they spent hours trying to get my car back on the road. Tim was calling around to everyone he knew, went next door and rolled a jack over (I mean who does this), and was simply doing everything he possibly could to help me. He even sent his friend (who is not an employee btw) (WHAT IS HIS NAME??) over to help as he was running the store.

*And JOSE… SERIOUSLY, give this kid a raise!!* His patience, effort, and just willingness to jump in was insane. After all of us struggling for over half an hour trying to figure out where the part goes, he walks out (on his own), finds the placement in about 30 seconds (be so for real, Jose - I'm still mad HA) gets under the car alongside Tim, and FIXES IT.

I was 2 hours from home and completely stuck, and they treated me like it actually mattered. You don’t find people like this anymore. And Jose? 18 years old like it was the easiest thing he's ever done?? That's rare. I will forever be grateful for these gentlemen. You are why I do what I do—people are truly exceptional.

I hope you enjoy the secret picture I took to capture just how hard these guys were working. Thank you again.”