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March 2024 by ronald s.
It's possibly the worst pharmacy ever. I have never been to a more rude or dysfunctional pharmacy in my 46 years of life. I beg you to use a different pharmacy if you are able. I have yet to meet an associate in the pharmacy who isn't rude or disrespectful. I can only assume that they all hate their jobs there. This place needs a major wake up call. It's truly appalling how bad this place is. Wow!
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February 2024 by Jessica H.
CVS Pharmacy the store #2224 has the most rude heartless unempathic group of people working in the pharmacy accept for Craig he was a Rockstar the physical pharmacist at this location is only there for her paycheck how can you let A BRAND NEW type 1 diabetic who just left the hospital leave with the wrong Lanct that doesn't even fit the the meter that was ordered as well as no care calling on a weekend and refused to offer any help when there had been a issue with filling his insulin acting more like they couldn't be bothered and who cares if you end up back in the hospital took us 3hrs to get them to KINDA pretend to care but only after they were called out for there actions other rx patients couldn't believe but were also used to treatment like this sad if I could go to another pharmacy I would but my employer won't cover so I'm stuck with there Attitudes and unwillingness to help
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January 2024 by Suzi M.
They have bad bad ratings for customer service maybe hire nicer ppl. It's not impossible to be nice pharmacies have been nice and customer friendly for years.
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December 2023 by Justin Schambach
CVS Norge, Literally the worst pharmacy in the area, I've been to other CVS stores but this one takes the cake. If you're in pain or need something in a hurry don't bother. I had a script called in at 9:00am and when I arrived at 3:00pm they only filled the secondary med and hadn't called or contacted me about the primary, that I NEEDED to take the second. They are the most unprofessional and unorganized pharmacy in town. Drive through, nope. They close for lunch for an hour and a half, although it's more like 2 hours. After over a decade in this store, and dealing with multiple problems and rude attitudes I'll be taking my business elsewhere, as I recommended anyone reading this does.
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November 2023 by Anna Lort
Took my daughter to urgent care today , she had pneumonia on top of a double ear infection went to the pharmacy right after because the doctor said they would send them immediately over seeing as she needs the medications . Of course when I arrived everyone had an attitude and medications were also not ready . Went home with my sick child to sit on hold for 2 hours and the phone was hung up on me , i’ll be calling urgent care tomorrow to have scripts sent elsewhere lucky i didn’t feel like taking my sick child back out or they would’ve gotten a mouth full .Worst experience i’ve ever had with them
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October 2023 by Andrea Schusler
Absolute worst pharmacy around. So short staffed and rude. Tell you you can get a prescription by a certain time and then when you go to pick it up, they tell you it won’t be ready for hours after the fact. The drive-through is never opened. I would not waste my time to go there again.
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October 2023 by Steve L.
This pharmacy is the worst pharmacy I have ever used. The staff is so unfriendly and uncaring. They don't answer the phone, I have tried refilling prescriptions online, which only work sometimes. If you have a choice to use a different pharmacy, I would advise using another pharmacy.
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October 2023 by Tony Rich
Worst and most incompetent staff. It is unbelievable go bad this pharmacy is. This last time after being texted three times to say my meds were ready. Got there the last time only to be told it's would be three hours.And don't even try to call. I'm now using a pharmacy where they actually pick up the phone .I actually believe ther incompetence is at a level so as to be dangerous to your health.Don't use them!!!
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October 2023 by Kelly L
I had a prescription called into the pharmacy by urgent care. I got there before seven and there was a line of about 5 people waiting. The lady at the counter yelled "Not taking anymore customers ". I went to the front to speak to someone and the guy up front said just a minute and answered the phone. Very rude and unprofessional employees.
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October 2023 by Christine Liell
This is the worst CVS in the country. They don’t refill on time, they put you on hold forever with not so much as a courtesy “please hold we’re very busy” and they always act as the customer is a burden. Time to consider a change of pharmacies.
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October 2023 by Richmond D.
The staff at CVS, Kenansville, NC is excellent. They are always so helpful. The building interior is bright and clean. Shelves are well stocked. The exterior of the building needs lots of work: landscaping, updating facade, security lighting, parking lot resurfacing/marking and sign attention. I go there several times a month, and by far the employees are their greatest asset.
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October 2023 by Richafrd H.
My prescription insurance requires I use CVS. I would rate CVS in Norge, VA as a MINUS 4. Unfortunately, a ONE is as low as they go. I was told not to call -in refills, but use their "APP". At least 3 out of 4 of my last refills took more than 7 days to refill - several they were unable to fill; no phone call, no text, no email - apparently they just threw it on the floor and ignored it. Today, I waited 6 days for a refill: "Come back in about 2 hours, maybe we will have it ready.". What about the second scrpt??? "Oh, we had trouble with that one. Maybe we can expidite it for later in the day." (I could SEE 11 bottles, yes eleven), of the medication on the shelf right behind the clerk.) My insurance 'open enrollment' just came in, I can change to Harris-Teeter!!! Yeah!!
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September 2023 by Ms. Hill
In today’s environment customer service is so bad that I always like to share positive feedback when I receive quality service. I went to this CVS over the weekend and I needed help developing and transferring photos from my phone. Anna, was working behind the counter and she stop what she was doing to assist me through the whole process! Anna showed what excellent customer service looks like. She went over and beyond and for that I’m thankful. She deserved to be recognized. She was friendly and professional. These characteristics are missing from a lot of businesses and I’m so glad to see some people still have good work Ethics. Thanks Anna!!!!
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September 2023 by Hi Bye
They never have your medicine ready when they say they will. I called my doctor for a refill on my prescription Monday and now they just realized they don’t have it and won’t until Friday. So now I am going over a week without my medication. This isn’t the first time they haven’t had my medicine when I need it. Save yourself the headache and go somewhere else.
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August 2023 by Irish Car Bomb
This pharmacy is an absolute joke. Zero access for handicapped customers. They keep closing the drive through when it’s not even broken. Rude staff. Constantly late. Go somewhere else.