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“I'm old. Transferring data to new phone is overwhelming. Took it to Kurtis at the quarterpath store. He was incredibly patient and kind as well as knowledgeable. What a difference it was in customer service than the other Verizon stores. That man needs a big raise he deserves it!”
“Their service was EXCELLENT!! Upgraded our phones. Walked us thru setup and the whole 9 yards. Told us about all the special pro-mo's that we were entitled to. Including interest free for a number of months. ???”
“Had a problem with my line with an 811 contractor and Missy [manager of 5110 Main St store, Williamsburg] heard my complaint and pointed me in the right direction. Followed her instructions and problem is on the way to getting resolved. Great store, taken care of promptly and efficiently.”
“Went in to upgrade my phone, and was helped by Marco. He did an amazing job explaining all of our plan options, and helped me make the most of the Black Friday promotions! He took his time answering all of my questions, and helped me understand the changes to my plan.”
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“A Verizon technical support representative (phone) deactivated my old phone before activating my new phone resulting in no service. Naturally having no phone we could not call back. Finally your representative, Derricka Bailey, was able to reach another technical support person/department but that person also could not help. After I got on the phone and calmly explained my anger and frustration, that person said she would seek help from her supervisor. While waiting for this Derricka kept working on the matter until it was resolved. She deserves a cash bonus for her calming demeanor, patience and expertise. Thanks again Derricka.”