J.Crew Factory offers a pleasant shopping experience with friendly and attentive service that stands out in retail. Customers appreciate the detail-oriented approach of the staff, making visits feel special and relaxed. The store is attractive but somewhat small, and some sizes may be limited, especially during busy seasons like Christmas. Online shopping is also available, with many satisfied customers noting good prices and quality. Overall, customer service is a highlight of the J.Crew Factory experience.
Stopped in with my boyfriend to get him a summer outfit. The workers are so nice and helpful. The prices are great too!
April 2024
My friend and I were there yesterday. We had the best service we have ever had in any retail store! She was very friendly, but not at all pushy. She paid attention to the little details, which made just a regular shopping trip feel special and relaxed. I hope she's there next time we come! I also which I got her name!
January 2024
Attractive store although not very large. Didn't have many sizes available for some items but it was just before Christmas so that may be why. I have ordered on their online store was was pleased with the prices and quality of most of the items I purchased.
