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“The young woman that helped us was very helpful and had a lot of patience with helping my son find a pair of shoes. Even tho he was not able to decide, I was able to find a pair I liked. Definitely, recommend this location.”
“This store has a large variety of Williamsburg merchandise and souvenirs for both adults and children. The staff was both helpful and friendly.
If you want a physical Williamsburg memory (and cannot dig up a cobblestone 😉) this is the place .”
“I'm rewriting my review because whoever runs this account has less attention to detail than their own staff. I live near Raleigh, NC, based on my experience in several Tractor Supply Stores in Raleigh I figured all their stores were trashed and poorly merchandised. I was very surprised by the store near Williamsburg, VA. WHAT A CLEAN WELL ORGANIZED LOCATION. They should send the staff from this location in Williamsburg, to the Raleigh market to clean it up, to teach them how good it can be, the staff in Williamsburg is helpful and really seem to care. The Raleigh market is terrible and could learn a lot from here.”
“Cameron really knows her stuff. She suggested a waistcoat with a collar-less shirt and vest something I hadn’t considered before while also being perfect for a business casual look without going with a full suit and tie. She was friendly, very accommodating, and the quality of the pieces were great too.”
“Caroline was such a pleasure to deal with during our visit to the store today we truly appreciated her customer service and attention to detail. She is a superstar!”
“My girlfriend and I just popped in to browse while on vacation and we had the best experience ever! Brittany is an absolute sweetheart, I loved hearing all about her family of 20 farm animals. And Cordy was so welcoming and did an amazing job on our hair tinsel ❤ Such a cute little store, we’ll definitely be back the next time we’re in Virginia!”
“I love, love, love Old Navy socks! They are almost the only socks I wear. It's always exciting to go in and see their socks on sale! Staff is very friendly and store is clean and well organized!”
“I came into the store to find some shapewear, and the workers here had so many options to choose from! They let me try on what they had, and i found EXACTLY what i was looking for.”
“I was visiting from out of state and reached out about taking a couple classes. Laura and her staff were immediately so helpful and welcoming! I would absolutely return if I’m in the area again!”
“Enjoyed shopping at this charming boutique while visiting Williamsburg a few weeks ago. Vicky suggested a lovely sweater and I found some great pants on sale. The staff was helpful without being pushy or shadowing us while browsing and trying on clothes.”
“I had an issue getting my gap cash after I made a big back to school purchase for my son . The store is a little over 2 1/2 hours from me so there was no way that I could make a quick trip back to the store. I tried calling the online customer service and they said they were unable to issue my coupons to my account via the website. I called Gap factory yesterday and spoke with an amazing customer service representative named destiny. She let me know that she was new and had just started in March and she was unfamiliar with the situation of the gap cash not loading. This young lady did everything in her power to contact her boss contact her general manager to make sure that I got my gap cash. She couldn’t do anything the first day that I contacted, but she literally followed up with a call the next day and told me that she had a solution to my problem told me that she had a car in store for me they could not mail it out or could not email, but she did provide me with an online Gap cash reward number for what I had spent. Great customer service is so hard to come by. Even if I didn’t get my Gap cash back the way that she went over and beyond to make sure I was taken care of was amazing if I could’ve spoke to her boss personally and let her know what a phenomenal employee she is I would have I never do Google reviews, but I made it my mission to leave one tonight. Thank you for everything destiny.”
“The workers here are so kind!! They go above and beyond to help their customers. I asked them to send out an item to Illinois and they personally sent it out and packaged it really carefully. I appreciate their hard work and wish they were located closer to where I live!”
“Staff was lovely I went in and I didn't find what I wanted but my friends had a great time and I'm going to bring this up the comfort wireless prawls with support I very much want one of them to be white I just want to white one I have gray black and beige and I want to white one”
“I’ve been in this store, but it was years back and don’t even recall my experience.
Staff was immediately helpful locating women’s pajamas for my wife’s Christmas gift. We discussed sizing and ultimately they needed to pull a pair from the back. Great deal at 60% off.
Checkout was smooth with a credit card. Return policy runs into February which is incredibly generous. Recommend!”
“This is the closest WHBM outlet to Virginia Beach and whenever I'm in the area I find a way to stop in and see what is on the racks here.
This is a large and well-stocked store filled to the absolute brim with items and always has a huge sale section.
I never leave empty-handed and staff are really friendly.
As is always the case with WHBM, styles are beautiful and fashionable and on trend with some of everything: dresses, jeans, blazers, tops, stockings, swim, etc. etc.”
“I always find more than what I'm looking for when I go into the Skechers outlet store. They generally have great deals where you buy one pair and the other pair is half off. Can't beat that and I had a $5 credit so my sale was a lot less than I thought I was going to have to spend. Love those kind of surprises.”
“One of my wife's favorite stores. Was surprised with the store not being new no reviews, or photos.
We were greeted by staff at the door and told about current promotions. My wife browsed them and ultimately did not purchase anything. The store was clean and organized.
The values are better with outlet pricing, but still tilt up. My wife was disappointed that the selections were a bit weak compared to their full price stores.
If back in the area my wife would return.”
“Matthew was excellent and helped immensely with finding the perfect suit for me. He even recommended locations in the area for further services such as resizing or acquiring shoes. If I ever need another suit, I will definitely be back!”
“I had a great experience at this store, Ray was very helpful as well as the woman who was working with him.
I have never shopped Loft’s petite section & I’m so pleased with my selections! In my opinion, quality clothing for reasonable prices - very sad I don’t have this closer to home!”
“Johnston & Murphy is a favorite shoe brand that I often will seek out first. I had just recently purchased a pair at Dillards and drove up to compare prices.
I was immediately greeted at the door and assisted by a female staff. She was given type and size and pulled out shoes to try. She provided the current by 3 get a 4th free.
Ultimately nothing worked, but the prices were 20% less than retail. I browsed the store because they are more than shoes. They offer shirts, ties, belts, sport coats and even bags. Love their quality.
I was disappointed nothing withes, but will return and recommend.”
“Pretty clothes, great work attire an weekend casual wear. Gotta catch on sale or u could easily spend a small fortune. Lol i personally recommend the city center store.”
“Just received my purchase the other day and it arrived SO quickly and was beautifully packaged - plus, i loved the shoes!! Thank you and I can’t wait to come back and visit in person!”
“Exceptional service! I was looking for a wife’s gift and received immediate attention.
Ultimately they did not have what I was looking for. But the store was clean and organized. There are many items that could have worked. But I needed Panama’s. I would return.”
“Went on 8/19 to Williamsburg location to return some items I had ordered online.
The experience was excellent and showed me that real old fashioned customer service still exists.I was greeted when I came into the store. The return process was very efficient. I was educated about how to translate Chico’s sizes to the size numbers that are usually in retail stores. Chico’s has expanded its sizes with more availability in larger sizes. It is my plan to return there in person when my family member comes to visit so she can try on clothes vs. ordering online.
There are dressing rooms available. The outlet mall was very busy on a Sunday with school starting soon . I was able to get a parking space close by. The prices were excellent with a wide variety of merchandise and sizes.”
“This was my first time visiting a Michael Kors outlet and I had an amazing experience. Store was very clean and nicely organized. Shortly after I arrived and was browsing, I was greeted by a nice lady named Miroslava. Told her I was shopping for a purse and was just taking my time looking. She explained that there was a current promotion going on that if I bought a wallet and a purse together, it would be 20% off, so I was super excited. As I continue to look, I ended up with two purses in my hand debating on which one to get and was looking for a wallet, she let me know that I could actually get both purses for 20% off with the wallet purchase and that it was a 3 item max with the discount so I decided to get both purses. She also helped me decide on the wallet since I was also torn between two. She pointed out how one was a softer leather, and the other one was a harder so that would last longer. They had a large selection of purses and wallets and they also had some very nice clearance items so I ended up getting a book bag for a great deal as well. They had a selection of clothes items also but I didn’t take the time to look at it. When I was ready for checkout Mirsolava rang me up then headed to the back to grab brand new merchandise that had never been opened from original packaging. I was excited since I got products that had never been handled from other customers before. I came home and unwrapped everything and everything is beautiful. I’m super excited about my purchases and will definitely be back to visit again, I look forward to being assisted by Mirsolava again I appreciated her attentive customer service, and recommendations. Thank you so much for a great experience.”
“I had an excellent experience at the Lululemon store in colonial Williamsburg, VA. The staff are incredibly friendly, professional and knowledgeable about their products. They go above and beyond to help customers. Their positive attitude and expertise made shopping experience enjoyable.
A special thank you to Lily , Nicole and Yasmin …for their outstanding customer service.
This team truly represents the lululemon brand at its best. I highly recommend this store to anyone looking for exceptional service and a welcoming shopping experience.”
“Took my wife in the store to pick out Mother's Day gifts. What a wonderful shopping experience! The selection was outstanding and the staff was so sweet and helpful. Really great prices too! Highly recommend!”
“Love Ann Taylor Factory. Always find staple clothing for each season when they have a nice sale (which is frequently). Appreciate the clearance racks where you can find deeply discounted clothing at the end of the season as well. The staff at this particular location went above and beyond. It was my first time shopping in Williamsburg. I was treated very well and were attentive.”
“I thought the wonderful shopping experience was over as I returned home with a beautiful new coat. I was wrong! What I thought was going to be a sales pitch of some sort in my mailbox turned out to be a hand written thank you card! Grace and Patricia take customer service to a new level!
Thank you so much for your kindness and thoughtfulness! You will see us again! -OBX Gals”
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“Love this shop with its unique and beautiful merchandise and their little cafe with delicious quiche and salads and more. I crave their pickled cucumbers and onions...just like my grandmother used to make. Soooo good. And they have customer service down pat. They could teach other shops a thing or two (or 20) about good customer service! The Mole Hole is one of my happy places in Williamsburg. ?”