Journeys, a popular footwear retailer, has received mixed reviews from customers. While some have experienced excellent customer service, with attentive and helpful staff assisting them in finding the perfect shoes, others have faced challenges with poor communication and service. The store's staff has been praised for going the extra mile, such as tracking down specific shoe models and sizes for customers. Customers have appreciated the lack of pressure to make unwanted purchases and the ability to find great deals. However, one customer faced difficulties with the availability of their desired shoe size, leading to a less than satisfactory experience. Despite the occasional hiccup, Journeys seems to have made efforts to address customer concerns and provide a positive shopping experience overall. Customers have generally left the store feeling satisfied with their purchases and the level of service they received.
Went in looking for something…but really didn’t know what that something looked like. Emily was super helpful with suggestions and then even did the laces for me the way I wanted but wasn’t sure how to do it. Awesome. Awesome.
February 2024
Poor service and worse communication.EDIT: Company reached out and made things right, in spite of review written while having a tantrum. Above and beyond. Great work.
May 2023
Very attentive & helpful to what I wanted. Didn’t push me into anything I didn’t need or want. Got a great deal on some shoes & left very happy!
