KAY Jewelers Outlet is part of the KAY Jewelers family, the #1 specialty jewelry brand in the United States. They are committed to providing a superior shopping experience, both in-store and online. The sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are KAY Jewelers' specialty, with exclusive designers like the Leo Diamond, Neil Lane Bridal, and Tolkowsky diamond rings being top sellers. Customers have had positive experiences at the KAY Jewelers Outlet. Lexi Philbates, a sales associate, was described as knowledgeable, down-to-earth, and patient in assisting a group of friends who were trying on rings. The customers, who were women of color, felt safe, respected, and listened to, even though they did not make a purchase that day. Kayla, another sales associate, was praised for her amazing customer service, being super sweet and very helpful in assisting a customer and her mom with a purchase and ring cleaning. Melissa, who initiated contact with the customers, and Rodney, who helped with payment and answered questions about lab-grown diamonds, were also commended for their excellent customer service. Overall, the KAY Jewelers Outlet provides a positive shopping experience, with knowledgeable and helpful sales associates who ensure customers feel valued and satisfied, regardless of whether a purchase is made.
Rodney was great and addressed all my questions and helped me select a lovely ring
June 2026
Tiffani and her staff were great! I came in with a diamond missing from my engagement ring and they were able to answer all my questions and put my mind at ease to sending my rings away! Having a toddler and coming into a jewelry store is overwhelming but they were so kind and understanding, we were in and out so fast!!
May 2026
Mika and Rodney were fantastic. They were super helpful and friendly. They can both help with any needs you may have.
