KAY Jewelers Outlet is part of the KAY Jewelers family, the #1 specialty jewelry brand in the United States. They are committed to providing a superior shopping experience, both in-store and online. The sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are KAY Jewelers' specialty, with exclusive designers like the Leo Diamond, Neil Lane Bridal, and Tolkowsky diamond rings being top sellers. Customers have had positive experiences at the KAY Jewelers Outlet. Lexi Philbates, a sales associate, was described as knowledgeable, down-to-earth, and patient in assisting a group of friends who were trying on rings. The customers, who were women of color, felt safe, respected, and listened to, even though they did not make a purchase that day. Kayla, another sales associate, was praised for her amazing customer service, being super sweet and very helpful in assisting a customer and her mom with a purchase and ring cleaning. Melissa, who initiated contact with the customers, and Rodney, who helped with payment and answered questions about lab-grown diamonds, were also commended for their excellent customer service. Overall, the KAY Jewelers Outlet provides a positive shopping experience, with knowledgeable and helpful sales associates who ensure customers feel valued and satisfied, regardless of whether a purchase is made.
Mikayla was patient and very attentive! I’m excited about my purchase and her excellent customer presentation
August 2025
Mikayla helped me with my routine ring cleaning, and also helped me find another special piece to cherish. Thanks!
August 2025
The best jewelry store, ring fingers down! The customer service is top notch. Mikayla, was wonderful the entire time. She patiently explained each ring to me and helped navigate through an issue during our meeting. I could not recommend this location more. Will definitely be returning.
