Truist is generally appreciated for its friendly and helpful staff. Customers often mention positive experiences with employees like Sobeida and Olga, who are described as friendly, polite, and knowledgeable. The branch is praised for good service, quick assistance, and a welcoming atmosphere, making visits pleasant and efficient. However, some concerns are raised about specific locations. For example, at the Monticello drive-thru, a customer experienced rudeness from the same employee during multiple visits, which led to dissatisfaction and the decision to avoid that location. Overall, Truist is viewed as a bank with friendly staff and good service, though experiences can vary depending on the branch and staff members. The bank’s drive-thru and branch services are considered convenient, and the environment is generally comfortable for customers.
The service at this branch is excellent. I had an issue that I wanted to discuss privately in an office.. I waited for a few customers because I wanted to speak with an associate who I had previously dealt with. She intervened with a positive attitude, and let me know my options. Also,the drive through is biker and walker... read full comment
February 2025
15-20 minutes in drive thru with only 1car in front of you. Numerous occasions. Only 1 of 3 lanes open for months.
February 2025
I love this bank. I deal with Sobeida all the time, and she has been very helpful and always had a smile on uwe face. Very friendly. I look forward to going to the bank every time.
