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“I went in knowing exactly what I wanted and was offered great service. Mo was spectacular and made me aware of my own benefits and did everything he could for me to save money while making the right choice! He went out of his way to assist me in updating my phone and even apologized for an interaction with a disruptive customer. Mo also reassured me and genuinely cares about his customers.”
“Excellent customer service!Candace was instrumental in getting a fraudulent purchase removed and suspended from my account when the corporate store did nothing to correct their error.”
“My phone wasn't charging, and it was fixed in less than 5 minutes. Because it was a simple repair, he didn't even charge me. Highly recommend and will return in the future.”
“Had issues with internet. Came into this location and Sean greeted me and treated me like family from the beginning. He explained everything and it was very transparent to me. He was fast and got me the internet I needed. Thank you and I will be seeing you again soon!”
“Jason helped us out when my husband’s iPhone completely malfunctioned out of nowhere and for no apparent reason. He was super patient, kind, and knowledgable. He helped bridge the gap between us, T-Mobile and Apple Care, which can quickly get frustrating. He handled everything and we left with a working, activated device within 45 minutes. If you need to go, ask for Jason!”
“I needed a new phone. I went to the AT&T store in Bealeton. I was greeted as soon as I entered. Matt, the manager, took care of me and he was courteous, efficient and very knowledgeable. I give Matt a 5/5 rating for his an excellent customer service .”
“Jamal and Justin helped me through so much! I had gotten myself in a predicament over the holidays trying to switch carriers and add my daughter on so she could get a brand new phone for Christmas. Another family member already got her a phone so I decided to switch carriers again and it was a process! Both Justin and Jamal were right there to walk me through every step! I even had to go back weeks later to straighten out another issue and Justin was able to help me with that as well! I was in and out in five minutes.”
“Needed a better phone plan and a better phone. Boost Mobile took care of both of those things. Saved $40 a month on my plan, dropped Verizon, and got a great phone.”
“Wonderful staff at this location. They set my family and me up with two new tablets and were extremely helpful and friendly the whole visit. I'm happy to be a T-Mobile customer because of my experience earlier today. Thank you, Devin, Ozzy, and Carson!”
“Verizon should thank their Team Member, Kyle Case, for obtaining a new customer today! He went far beyond expectations and ended up with a new Verizon Wireless customer whom otherwise would have went to another carrier. Customer Service skills were awesome.”
“I had an issue with my phone and was greeted right away and my problem solved quickly! I even thought about an upgrade and they had the phone in stock! Great customer service!”
“On 11/2, the wifi went down in the store, so credit cards could not be taken. My cashier was able to suspend my transaction while I went to the bank and came back with cash. She was very helpful and recognized me when I came back in. She didn't make me wait in line for a second time and had another cashier help me right away. When leaving I was just about done unloading my cart when the young man gathering the carts asked if he could take my cart for me. All the employees were so helpful during a situation that was not ideal.”
“Not happy my phone, Samsung S10+ was slowing and less battery time, but so far very happy with the new phone, S24 Ultra. Long wait time was due to many customers with lots of questions. All employees are very helpful and knowledgeable. And all good after 'Michael' from the Pleasant Valley, Winchester VA AT&T store took very good care of my wife and I! Thanks! Dave & Lisa W.”
“Mandy is the CustomerService associate, very helpful, the manager, sorry I've forgotten his name, super guy, I had a great experience. Got rid of Verizon, new phone and service, saved $40. on my monthly bill!Would definitely recommend ?”
10AM - 7:30PM
217 Weems Ln, Winchester
Mobile Phones
“I recently made a money transfer from here. It was quick, smooth, and pleasant, I couldn't ask for more. My money got to where it needed to be with no hassle.”
“I had the best experience here there was a Hispanic women helping my mother and she was so helpful. She answered all her questions and provided the best plan possible. I would definitely recommend this metro pcs to everyone!”
“Brent was very helpful and professional! I went in to see what my options were for an upgrade due to my 2 year old phone starting to having issues (which is frustrating on verizon/Samsung's end but not his fault). I wasn't ready to pull the trigger yet, but he took his time going over all the plans and promotions available to me. I will definitely go back and see him when I'm ready to upgrade. I appreciate his time and effort, & give the man a gold star!”
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“Chad is the manager at the Kernstown Va location and is going through a huge mess where Tyler an employee messed up a lot of accounts. Chad has been awesome helping me with my account. When you come in and Chad tells you he will do his best, he will he has been helping me, and still is due to the huge error that was made by I call terrible T’s.
When you come in don’t yell, call names, accuse him, understand if you come in be patient and understanding Chad will help you. Remember Chad did not cause your account mess the two T’s that no longer work there did this to you. Remember Sprint and T-Mobile were merging during some of these issues.
Take a minute and think what Chad is going through trying to get all those accounts fixed. Chad will tell you are not the only one. Chad has over 8 years and these two ruined this place but Chad is doing his best to turn it back around. So when you walk in be patient, have some respect, talk to Chad, and give him a chance to figure it out. Thanks Chad for your constant help with my account. I really appreciate what you’re doing to help me.”