The U-Haul Neighborhood Dealer location received highly positive reviews for its friendly and helpful staff. Customers praised the employees, especially noting their kindness, transparency, and willingness to assist. One customer appreciated being helped by a "sweet lady" who was very helpful and even offered a free upgrade from a 4x8 to a 5x8 trailer, making their move significantly easier. Others highlighted how smooth and easy the rental process was, with staff guiding them through the self-checkout and providing tips for taking photos before and after using the truck. The staff also went above and beyond by engaging with children, offering candy, and giving small U-Haul truck piggy banks, making the experience more pleasant. One reviewer specifically commended Lena for her outstanding customer service, indicating she made a lasting impression. Despite the location not being ideal for some, the staff's kindness and professionalism made the whole experience positive and stress-free. Overall, this U-Haul location is highly recommended for its helpful, friendly staff who prioritize customer satisfaction, ensuring a smooth and positive rental experience.
The location I used was EXCELLENT! The woman that runs it is knowledgeable, helpful, and so friendly. I’ve used several locations over the years and this one is by far my favorite.
January 2026
SHELBY and her professional team are top tier and that new tow hauler trailer is a fine piece of equipment towed well pulled strait and ramps where really easy to use!
November 2025
Good service. However a word of caution, suppose you reserve something to pick it up at 8am. They'll rent that same thing for someone else to return by 8am. So if they are late, you're also late.
