Burke & Herbert Bank is Virginia’s oldest bank, a trusted and secure local institution that builds steady prosperity for businesses, families, and communities. Customers report very pleasant and respectful experiences, feeling they are treated with patience, kindness, and dignity. The bank provides expert guidance and consistently addresses issues, with managers personally resolving matters. While one customer noted not receiving an answer on a credit card request, others highlight strong local leadership and banking experiences that champion success. The bank is seen as honest, a neighbor and biggest advocate, always here for the community.
Smoketown Rd has the best staff of all of the branches I deal with. They should be the leading example of customer service for the company. Professional, sincere, and personal to make you feel welcome and appreciated.
February 2026
Michael was awesome. What a fine young man. He was very helpful and full of knowledge. Can't go wrong with this location!
February 2023
I edit my review after contacting the bank. They quickly addressed the issue. There was a technical issue which made the deposit to not reflect on my account. and the manager personally called me to resolve this matter at hand. I thank them for this..glad there are still banks out here that's honest
