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November 2023 by Asian Martha Stewart
Amazing selection, almost too many choices...lol. Julius helped me get everything for my bathroom remodel and they hold it there for my contractor to pick up!!! Excellent service and great prices!!! Thanks Julius, you are a gem ?Here is my finished bathroom with the glass doors that I also purchased from you (best prices for those too) fyi I love that waterproof tile !!!
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November 2023 by Cynthia Smith
Kenedi and Claudia are THE BEST. The Leesburg store is closer to our house and we can rarely find an employee in there to help--and didn't expect too much more from this one. We had an IKEA run and also needed to exchange grout because I've been unable to commit to brand and/or color for some projects we have coming up. Kenedi realized we could use help with grout selection and connected us with Claudia who made the process an absolute cinch. We had three different tiles to choose from and we picked all three in 10 minutes flat. Left to our own devices, it would've taken MANY TIMES longer, not to mention all the anguish avoided. Informed grout selection makes me feel so much more confident going into these projects. I'm so thankful for these two for their care and attention. Our kids were complaining the entire time so the speed with which they helped us select our products was much much appreciated. Thank you!!!
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September 2023 by Massi Yousufzai
They have the worst customer service, especially the store manager. She doesn’t know how to talk with the customers and there is a gentleman. His name is Wali There are not giving you the right product even your product getting damaged. It’s very bad experience. I like the one in Alexandria by Eisenhower they have the best service.
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August 2023 by Pam H
After purchasing thousands in tile, it was difficult to get anyone to assist with loading. Several strapping young men walked by but immediately got “busy” with something else. Thankfully after several minutes, a Gen X-er, Preston, rode in to the rescue. If I could give him a 5, I would! He was great and did not hesitate to jump-in, even though he had to come all the way from the back after hearing the call. Thanks again Preston. May your work ethic rub off on the younger generation!
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July 2023 by Albert Peguero
I’ve spent a lot of money at Floor and Decor. They don’t answer their phones and when it does ring they hang up on you. This applies to all the stores all the time. I’ll be rethinking where I spend my money from now on. I’ve tried every number and all extensions and no one will answer.
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July 2023 by Wesley Russell
Always has what we want in stock. Only reason is 4 stars is because of distance. Oh, and this....The staff working registers are nice, but those helping get tile from the floor, or putting some back, always look bothered if you talk to them. Can't wait for the one to open in Manssas.
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June 2023 by TJ Smooth
Just what you’d expect. Lots of options to choose from. Good customer service at checkout. My only complaint would be the lack of customer support while your shopping. We had some questions while looking, but couldn’t find anyone to assist. But the customer service desk was able to help.
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May 2023 by Jawid J.
Never buy anything from floor and decor in Alexandria employees don't have any customer service only one employee I saw that really helped me and treated me as a customer for the rest of the crew. I won't even think about asking them to help you with anything they will give you the wrong product and Bad management.
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April 2023 by Ivan Rios
I visited this store two weeks ago to make a large purchase and pay for Friday's delivery. On Friday, I called the store on numerous occasions to check the status of my delivery. When no one answered the phone, I decided to drive to the store. To my surprise, my order was not on the list for deliveries for that day. My order was rescheduled for delivery on Monday. On Monday afternoon, I called the store to check on the delivery. No one answered the phone, and I drove to the store again. As my second surprise, no truck came to pick up my order. My order was rescheduled to be delivered on Tuesday. On Tuesday at about 10:00 am, I talked to a manager and the manager explained that the truck has not arrived for my order. At this point, I'm losing money with workers waiting for the construction material since Friday. I decided to drive to the store for a third time to talk to a manager. When I arrived at the store, finally a truck arrived for my order. This situation was very bad and I don't think I'll make another purchase at this store. ?
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April 2023 by Ragheed Al Ameen
My experience with Floor & Decor is generally positive. The team at this location was friendly and helpful. Fabiola was very helpful when I checked in to pick up my order. Mirian from the wharehouse is the star of the store! She went above and beyond to help me get all the products I needed and laoding it in the truck. Without her help I'd have to wait for at least 7 days to get the order. Sincerely appreciate everyone's help, including the customer support team, who are available to help and resolve problems.
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April 2023 by MATT MCKINNEY
Great selection and website…until you go to pickup. They know that the curbside pickup doesn’t work, but “we don’t run the website.” Well, you might want to fix that! It takes an extra 30 minutes to get in line and wait for someone to pull your order and let you drag it out to your truck.
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March 2023 by MK Culbert
Had an associate who was extremely helpful. He went over the different flooring we were looking at and told us about the online floor design placement? (Sorry don't remember the name)
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March 2023 by Shawn W
Very large selection of tiles and helpful staff will be back to do a project
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January 2023 by Linda H.
I am in the process of remodeling two of my bathrooms, so Floor & Decor was one of the three places I wanted to go. FABULOUS! I made an appointment with Shanea, who is the guru of tile ideas. Her over-the-top enthusiasm, product knowledge, eye for coordinating color and contrast, as well as her warmth and engagement contributed to an A+ experience. Most importantly, she listened to what was important to me, used our time efficiently, reassured me about my concerns, and helped make my decisions easier. I have chosen to go with the items we chose. I would greatly recommend Floor and Decor for their extensive choices, good price points, and most of all, having a chance to work with Shanea! She ROCKS!!!
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January 2023 by Ali Yousefian
From management to employees the staff is not greatly enthusiastic and motivated they all need to be retrained or have better employees that want to help guests. Management needs more training and needs to be more more positive with customers. Only 5 stars person was Joseph at the customer service desk.
