They have the worst customer service, especially the store manager. She doesn’t know how to talk with the customers and there is a gentleman. His name is Wali There are not giving you the right product even your product getting damaged. It’s very bad experience. I like the one in Alexandria by Eisenhower they have the... read full comment
July 2023
I’ve spent a lot of money at Floor and Decor. They don’t answer their phones and when it does ring they hang up on you. This applies to all the stores all the time. I’ll be rethinking where I spend my money from now on. I’ve tried every number and all extensions and no one will answer.
July 2023
Always has what we want in stock. Only reason is 4 stars is because of distance. Oh, and this....The staff working registers are nice, but those helping get tile from the floor, or putting some back, always look bothered if you talk to them. Can't wait for the one to open in Manssas.