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March 2024 by M-Darwish Elshahed
It needs more employees to tidy the shop
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March 2024 by Ben liggio
Good prices, nice environment in the total mall.
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March 2024 by Darrell Smith
Always has quality shoes and pants available in my size!
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February 2024 by La Shell Christy
Great selections
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February 2024 by Carol
Pure dissatisfaction. We saw luggage that we wanted to purchase but since we were looking around more we asked the cashier to hold it. She said yes. When we went to check out with our purchases that is when it all started. The luggage we asked to be held was returned to the floor. Then the shoes I wanted to purchase was incorrectly sticker priced. When the manager came up to the cash she stared at me accusatory and asked the cashier it was brought to the counter like that. It's clear she was implying that I dishonestly switched price stickers. The cashier confirmed it was brought up to the cash like that. Afterwards she said to give me the discounted incorrectly tagged price ( legally she had to. She wasn't doing me any favours). Then the exact same thing happened when my husband tried to cash out his shoes. Not only were they incorrectly tagged but incorrectly sized! I take exception and offense to the managers inflammatory statement and whatvit implied. It's the incompetence of her staff incorrectly pricing and sizing the merchandise. She was racially profiling clearly and needs to check her attitude and her staff. Her heart needs Jesus.
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February 2024 by Fulya A. Cevik
Woodbridge, VA Potomac Mills Nordstrom Card Store. Every time purchasing something and every time staff suspicious about my card and myself. I have a Nordstrom card and sometimes I forgot my card at home and use my app purchase. Every time I received Freud messages. I can’t believe it. I want to use my card peacefully please. Give me a break!!
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February 2024 by Giovanna Gisselle Castillo
We always find great deals.. nice environment and outstanding customer service.. My favorite store at the mall
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January 2024 by Bryttany Gardner
Can't believe I found my HOKAs!
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January 2024 by Franchone Christian
Store looked raggedy like a Nordstrom Rack Goodwill.
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January 2024 by .
Quality goods , reasonable prices.
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January 2024 by shortpump threading
Let say I had purchased online from actual store Northstrom online site well things didn’t worked out need to return and it says any northstrom rack you can take it back and I’m like wow amazing finally took my return to rack and well made it little uncomfortable cause product was over $500 I’m surprised what could you buy from Northstrom less than $500 it’s expensive store they had to get manager approval and it says jewelry and watches cannot return at rack which I get it and I was not even doing it but finally return and they asked me next time don’t return here take it back to actual store I’m like it’s bit strange. Well all goes well …
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January 2024 by Melody Amoah
Lovely place to shop with Beautiful items easy to find everything you need for every occasion
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January 2024 by DX Campbell
Well stocked and organized
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January 2024 by Anthony Maben Jr.
My family and I frequent your store in Potomac Mills, VA. quite a bit. We are please with the selection, prices and location. However this morning I went in the store to pick up my wife package. I saw Kayla when I first came in. She looked at me and looked away, no greeting. I said excuse me, we were pretty close so I know she could hear me. I said excuse me again, she turned around seemingly annoyed. She said yes. I didn't understand the attitude as I have never seen here before in my life. I asked where do you pick up packages from an online order. She said do you have the barcode? I showed her the barcode and she just began pushing buttons on her little machine. She scanned the bar code, and went to get the box. She came back put the box on the counter and walked away. I was taken back and really surprised. I have nothing but good experiences and customer service at this location. I left feeling unappreciated and frustrated. My family and I will have to find another location to spend our money if Kayla and others like her give the same treatment.
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January 2024 by Ahlam Lamsouber
Very bad experience with the cashier.