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February 2024 by Ellie Kachmar
Jamie is the sweetest ever!!! She was so kind and helpful
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February 2024 by Brooke Nicholss
The employees are very nice and the uhaul truck was extremely clean, very pleased with that. However the building does not look safe nor comfortable for the employees. I also didn't like how they have a whole bunch of guys (not employees) hanging around outside trying to talk to you. Very uncomfortable and I would not choose this location due to that.
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February 2024 by Don Mito
Besides one of the employees trying to be a super cop. all is good . They have everything on the website just have to ask.
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February 2024 by Cassandra Wilson
Everyone was friendly and professional. It was pleasure doing business here
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February 2024 by Kevin Tamai
They always have the equipment and storage that I need. Good customer service.
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November 2023 by Cameron Na'Shae
Great place to rent a truckBut they NO LONGER HAVE 26’’ trucks please make sure you call the LORTON location if you need that size (it’s due to the ZONING that they can’t have those size trucks at the POTOMAC MILLS LOCATION) You’re welcome in advance ?
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October 2023 by Ceron Carter
Great location. The people outside are very helpful. The inside staff is on point??
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October 2023 by nijee taylor
So the day that i got there the workers had to work everything from outside because of the building being unsafe to work in. I must say that they were out there handling it like a boss. Any one that was looking around they explained the situation and handled it accordingly. I had a reservation and everything went smooth, even had other employees check on me when i was looking around and making sure all was good. This staff was amazing from beginning to end and i really appreciate it.
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October 2023 by Sam Morales
Great service was dropping off a trailer, it was quick and easy. Staff was super friendly
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October 2023 by Domonique Pierce
Jo was absolutely wonderful in assisting during a Sunday Morning Rush. It’s been awhile since I have seen great customer service like what she exemplified. Jo literally assisted 5 customers at once. She was courteous, kind, light-hearted, and honest. Honestly Jo, you need to be teaching your colleagues.
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August 2023 by Anonymous “BikerDude” Tsar
I made a reservation on their website for a 9’ van, and the following day I went there to pick up my van. But when I arrived they said 4-5 other people were already using it ahead of me even though I had reserved the truck. They did offer me a larger truck but it wasn’t what I needed and I was disappointed with the service.
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August 2023 by Nate washington (MrN8)
Didn't have equipment to rent when you ordered it online prior to showing up to pick up the truck. So we had to go find one.
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July 2023 by Alex Q
Truck was clean and most staff was nice but equipment I reserved wasn’t there. Specifically furniture dolley. I was told there are only 4 at that location like it was silly of me to expect what I reserved to be available. I was also told if reservation made in last 24 hours, it wouldn’t actually be a reservation I could count on.
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July 2023 by Tea Winters
Those guys were amazing even in the rain... they are like family not co-workers.
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June 2023 by Matt Davis
Very convenient location providing a proven product. However, highly recommend if you have a reservation to check-in online but do not use their online pick-up when you arrive if you’re there during working hours. See an associate as close to your pick-up time as possible to avoid any headaches or doubts that you’ll get what you reserved.
