Electronics near Airway Heights, WA

“⭐️⭐️⭐️⭐️⭐️
I had an absolutely overwhelming and emotional experience recently, and I can't thank the team at the T-Mobile store in Airway Heights enough—especially Nate.

I came into the store in complete distress, in tears, and having what I can only describe as a full-on mental breakdown. My phone had locked me out entirely—I couldn’t access anything: my emails, Samsung account, or even my bank account. I felt helpless.

From the moment I walked in, even though the store was packed, a very sweet young woman (it was her first day!) saw I was clearly upset. She kindly listened to what I could explain through my tears and reassured me that Nate would take care of me. She even sat with me and tried to calm me down while I waited. Her kindness meant so much in that moment.

Then Nate stepped in—and truly went above and beyond. He worked with me patiently to come up with a solution, using an old device I had to help recover data, reset passwords, and regain access to critical accounts. He even helped me reset multiple emails and walked me through bank account recovery. I honestly don’t know what I would have done without his help.

What amazed me even more was that Nate was doing all of this while juggling multiple customers—selling devices, troubleshooting issues, and still giving everyone his full attention. Despite the chaos, he stayed calm, professional, and compassionate. He even gave me his contact info in case I needed help after hours, which was incredibly thoughtful.

Thanks to Nate, my phone is now working again, and I have access to all of my accounts. I left the store not only with my tech issues solved but with a heart full of gratitude.

T-Mobile, you are lucky to have employees like Nate and that kind young woman. They truly saved me that day.”

“Excellent service! Staff was knowledgeable and friendly. I went in to switch back to T-Mobile - they made the process easy. Thank you for the help! Michael was awesome!”

“Very nice and always helpful. My son is getting into video games, etc . So I'm learning about them and they always help me when I have no idea what I'm talking about. Lol”