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March 2024 by Denmark M.
The process to even talk to anyone is extremely inconvenient, slow, and frustrating. Could not help me. I came in person but they told me to call customer service... The place is dirty and ugly in a bad area.
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January 2024 by Brandy Spurgeon
Great bank
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January 2024 by Prutha Shah
Customer representative was so rude. She made me feel so uncomfortable. Jasmine Kaur her name. I am a customer of the bank for a year. She made me feel I don’t understand anything. I can’t believe this. People who are kind , lovely and respectful should only do the customer service.The manager walder - the American white guy is soooo incredibly. He always helps all the customers. He is always so kind that’s the reason I like to do my banking in here.
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November 2023 by Assel Akimeyeva
I am a client of Bank of America. We have been in the USA for only 3 years and questions and problems often arise regarding the services of our bank account. And coming to your Bank in Auburn, I am always amazed by the attention, care, and high professionalism of Walter Chernenko. This is truly aerobatics, I have never seen such a combination of all qualities together before! This is a rare combination and deserves management's attention! Every time I come to your Bank, I personally look for Walter Chernenko! Thank you for your wonderful specialist! I also wanted to note today the professional and very polite service of Ivy Wan! It is a pleasure to be served by such specialists! Thank you to Bank America for the high service and skillful work with the staff! Sincerely Assyl Akimeyeva
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September 2023 by Jim Brass
95% of the time the line is way too long. I remember the day when they used to give you $10 if you had to wait in line for more than 10 minutes. I figured they owe me about $10,000 by now lol
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July 2023 by Filipp Manzhosov
One of the worst banks. You deposit your check into your account. Clerk says money will be ready at midnight. Then later to find out it will be released in 1 week… ??
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July 2023 by santos hernandez
Tried to cash a check and they refused to cash as I was not a member even though I’ve chased other checks here ,This is the reason i choose not to back with back of America incompetent tellers and customer service, stay away from this branch
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April 2023 by Artur
Thanks a lot to the manager Walter and Jose, they are professionals, always polite and helps in any questions.
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February 2023 by Elkhan Gusainov
Because the person who served me, was very polite and professional, completely satisfied me
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January 2023 by Nguyen Mon
Worst customer service I have ever experienced with a lady associate in chestnut brown hair. She threw the paper at us and denied our cash withdrawal requests. She claimed that it would take more than a day for the funds to become accessible, despite the fact that I had transferred the funds within the SAME bank account. I went to a different Bofa location immediately after and no one made a fuss, so I was able to withdraw immediately. That is a tremendous waste of time. If you dislike your job and are biased towards customers, you shouldn’t stay in this position.
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January 2023 by Floyd Adkins
1 bank teller on Christmas Eve is ridiculous, they know it’s going to be a busy day.
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October 2022 by Jordan Hoff
The manager never helps when there’s long lines. The line is always huge. They need more help in here for sure. Waited 30 mins to get to the podium. It should not take almost an hour EVERYTIME I comeGet it together Bank of America!?
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October 2022 by V Estes
Went to this location 18 Auburn Way N, Auburn, WA 98002 to cash a check from one of their customers but they wouldn't cash it, it was for $3,200. It was more than what there policy states. If they check the account and the money is in the account and they call the person to clarify that they wrote the check to me they should cash the check to me. It should not be a problem! I've always had problems with Bank of America even when I was there customer. They messed up my account and it wasn't my fault.
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October 2022 by Joikon Kazama
Very friendly service, nobody asked me to review the Bank of America, I did it on my own free will. The reviews made me very skeptic at first, but Jose and Walter made my day and help my friend I.
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October 2022 by Kia'Jonae
This is a very busy location, but the staff is great. Mattie is always so kind and helpful everytime I visit. I really like this branch.