Bank of America (Drive-thru ATM) in Auburn is a busy location with a dedicated staff that provides friendly and professional service. Customers often appreciate the high level of care and expertise from employees such as Walter Chernenko, who is praised for his professionalism, attention, and genuine concern for clients' needs. Ivy Wan is also recognized for her polite and professional service, making visits pleasant for customers. The staff's commitment to excellent customer service is evident, especially in helping resolve complex banking issues efficiently, with staff members like Abigail demonstrating patience, thoroughness, and expertise. Despite the busy environment, many customers feel valued and well-served, often noting the helpfulness of staff members like Jose and Mattie. However, some customers mention long lines, with wait times sometimes exceeding 10 minutes, which can be frustrating. The branch has taken steps to improve safety and cleanliness, following CDC guidelines, and may adjust hours temporarily, encouraging customers to check online or via mobile app for updates. Overall, the Auburn branch is appreciated for its helpful staff and quality service, even amid the challenges of high traffic and waiting times.
Stopped by today and it’s usually pretty busy inside with long lines, so I just used the outside ATM at Bank of America. The security guard was very helpful I felt safe and even had a good conversation with him. Quick and easy overall.
April 2026
Drive thru was not working, wifey used the outside ATM which worked alright.
November 2025
I go here sometimes as it's close to my workplace. I made an appointment to wire money and was helped out by Maribeth, who was so kind and helpful. The manager came by and was also very friendly.
