FedEx Ground has received mixed reviews from customers regarding their service. While some employees, like Jennifer, have been praised for their attention to detail and helpfulness, other experiences have raised serious concerns. One customer reported receiving damaged packages that appeared to have been mishandled, leading to broken items inside. Despite refusing the shipment due to damage, the customer was shocked when FedEx attempted to redeliver the same broken items, raising questions about the company's handling of damaged goods. On a positive note, some customers have expressed gratitude for timely deliveries, such as receiving a Father's Day gift on the same day. Past experiences from loyal customers highlight that the service has remained consistent over the years. While many appreciate the efficiency and reliability of FedEx Ground, there are significant issues with damaged shipments that need to be addressed to ensure customer satisfaction. Overall, the business showcases a blend of commendable service and serious operational flaws that can impact customer trust.
Do better at keeping your employees accountable for driving like crap
August 2026
FedEx falsely claimed that they made three delivery: twice they didn’t even show up. I spent 10+ hours on the phone trying to get them to hold the shipment so I could just pick it up: they claimed they’d do that but didn’t. Their call center is a black box. Will never use FedEx again.
June 2026
Literal worst place for your package to end up. It will stay there while they lie for days about even trying to deliver while you're literally at home! No accountability.
