FedEx Ground has received mixed reviews from customers regarding their service. While some employees, like Jennifer, have been praised for their attention to detail and helpfulness, other experiences have raised serious concerns. One customer reported receiving damaged packages that appeared to have been mishandled, leading to broken items inside. Despite refusing the shipment due to damage, the customer was shocked when FedEx attempted to redeliver the same broken items, raising questions about the company's handling of damaged goods. On a positive note, some customers have expressed gratitude for timely deliveries, such as receiving a Father's Day gift on the same day. Past experiences from loyal customers highlight that the service has remained consistent over the years. While many appreciate the efficiency and reliability of FedEx Ground, there are significant issues with damaged shipments that need to be addressed to ensure customer satisfaction. Overall, the business showcases a blend of commendable service and serious operational flaws that can impact customer trust.
Literal worst place for your package to end up. It will stay there while they lie for days about even trying to deliver while you're literally at home! No accountability.
May 2026
Good luck trying to speak to someone. Terrible customer service. Terrible company.
March 2026
I have had a large package supposedly out for delivery from the Auburn station with no updates for four days, even after filing an official complaint support ticket. The ticket has not ever been updated after 2 days. No idea how a 50-lb treadmill box just up and vanishes.
