Planet Fitness aims to provide a positive workout experience with its "Big Fitness Energy™" philosophy, encouraging everyone to feel energized and motivated. The gym boasts over 2,400 locations and offers a variety of ways to get moving. Some members have expressed concerns about wait times for equipment, particularly during peak hours. Customers consistently praise the exceptional customer service provided by the staff, especially a particular employee named Sherie, who is commended for her hard work, friendliness, and dedication to maintaining a clean and welcoming environment. Visitors also mention that most of the needed equipment is available, and the massage room is helpful and relaxing. The location is appreciated for its good vibes and friendly personnel with smiling attitudes. However, some have noted that the gym closes early, at 7 pm on weekends, which can limit workout time. Additionally, while many staff members are friendly and passionate, there have been comments about some employees seeming unwelcoming or just there to get paid. Overall, the place is kept clean and provides a positive environment for fitness.
