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May 2025 by Josette Ilaoa
Knowledgable staff
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May 2025 by Myrene Javier Marcia WA-Federal Way
Jack was super helpful and informative. I was looking to upgrade and he helped me out!
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May 2025 by Jaydah Villalobos
Great customer service! I came in to upgrade my phone & left the store with more than just a new phone. Jack was able to add on a watch & a tablet for a great deal with no hidden fees. He made sure he was clear with the disclosure. I did have to wait a little while to get assistance, but Jack reassured me he’d get to me as soon as he was done helping the customer he was currently with.
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May 2025 by Jan Rick
Jack was phenomenally helpful as I entered their store seeking information on the iPhone 16 Pro. The way he marketed the phone plans was remarkable and I was convinced to switch from T-Mobile to Verizon.
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May 2025 by Abeba Negusi
I wish i could give it a zero. Horrible customer service the girl that was working there was super rude and added a bunch of stuff to my account without my permission like disney plus netflix and other stuff WHICH IS EACH 10$ OUT OF MY WALLET PER MONTH . This is RIDICULOUS
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April 2025 by Clifford Scarlett
Knowledgeable and very friendly and explained everything so I could understand. Did not sound like sales pitch or pressure.
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June 2024 by Janna Kessler
Taryn was AMAZING!!!! We initially came in to add a line, but Taryn was so helpful, she ended up finding us discounts and promos! We bundled so much we didn’t even know we could! We’re now saving hundreds of dollars.
Taryn was incredibly knowledgeable, kind, and professional. If I have any Verizon needs, I’m going to her!
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May 2024 by Lori-Ann Randall
Great customer service! Both Ari and Taryn helped me with my upgrade. They understood the needs I have with having a second line on my phone from my business. I highly recommend this location. Friendly, knowledgeable and quick service. They are both very friendly and so nice to work with.
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May 2024 by T Unlisted
Victra was very knowledgeable and helpful. And patient with my dad and all is stories lol
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April 2024 by Jessica Ives
Lovely girl. Very helpful
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April 2024 by Tom Barrett Jr
I couldn't be any more happier with the customer service with this store. I had a complicated issue, with my account. They were a life saver for me. I talked with 3 different people, one being the manager, and 2 others Taryn and a girl she was training i believe. They all deserve a raise in pay. They represent Verizon properly. I felt comfortable, that my personal important information, was not compromised one bit. This store is exactly what I was hopeing for and a life saver. So the highest score for a review is 5, my review score is 10 for this store.
Thank you very much ?
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February 2024 by Norman Taylor
Ari is excellent.
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February 2024 by Amanveer Singh
Wish I could rather them 0. They don’t care about you less your either starting a new plan, adding to a new line or buying accessories. If it’s not for that, they are “offline”. Please message me for more proof, they have done this multiple times. To me and others. This negative feedback is also backed by our local page for the neighborhood. Avoid this location.
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January 2024 by Eric McGinley
Came in around a year ago to upgrade my phone because they had a really good promotion going on for the model I wanted. Upgraded and paid off everything right there and then. 1 month ago I switched to ATT and I’m hit with a 500 dollar bill. Turns out the staff didn’t pay off my new line they just rolled it into credits towards my bills. I am now stuck with a 500 dollar bill due to the incompetence and laziness of the staff. Verizon customer support was no help on the matter neither. Even with receipts it seems I am SOL. I will never step foot in another Verizon store or do business with them ever again due to this.
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December 2023 by Andrew P.
Amazing customer service from Arianna l, everything was layed out perfect, prices for everything was clear and I left without any questions!!
