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August 2025 by Yesenia Fernandez
After banking with BECU for 8 years I am no longer going to use their services. I had to pay back fraudulent charges which I provided proof that the charges were fraud. I have an ongoing investigation with the police but that is still not enough for them. Their fraud department clearly lacks integrity when it comes to their work.
I am happy God has blessed with enough funds to get by so this was just a dent but imagine if it was significant funds that were stolen.
Update: their reply shows their lack of concern. They would rather lose a loyal banking customer instead of asking how they can further assist in the situation. A joke of a bank
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August 2025 by Oliver
On many occasions BECU has made mistakes negatively affecting my divorce by NOT making out account, my sell of house and refinancing. In addition they have fees that other credit unions don't. Go somewhere until fees go away, but still never trust them do correct.
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May 2025 by Taylor D
The gentleman that helped me didn’t care to listen. Took up more time than a cashiers check should take. The Asian man whom has an office at this Bellevue location was exceptionally disappointing given the task at hand.
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February 2025 by Mandy Huang
I have been to this branch once without appointment. I thought it would be a hassle like other banks I have been to but it’s not. The wait time is less than 5 minutes, customer service is very friendly and excellent. The branch feels very chill and welcoming.
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December 2024 by sagar negi
Went in with an appointment. They took the info required and told that the agent will reach out to me via the phone number that I provided (not sure why the appointment was needed), only for the agent to never call or mail
Edit : branch manager did reach out after the review, so I appreciate that
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November 2023 by Sydney
The employees here are very friendly! Shoutout to Teo for helping me out with my car payment. He gave me a cute mt rainier painting also!
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October 2023 by Jehoshua J.A.K
I was impressed at how friendly, personable and down to earth the staff is at this location. BECU is very customer focused and a great place to do banking if you are tired of dealing with big banks, their fees and lack of service. Give BECU a try and see for yourself.
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September 2023 by Blake Iverson
Absolutely the most pathetic banking system. Constantly locking your card because of “fraud” but don’t notify you; you only find out when you’re knee deep at the register with product to find out it’s locked. Can’t get a hold of anyone after 7pm. I’ve never had a bank so often lock your card because of suspected fraud like this bank does. And even after speaking to an employee to unlock the card it’s still locked. Incompetence is common with this bank. I wouldn’t recommend them. Working on leaving them for another more competent bank.
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August 2023 by Suco
Smaller location and parking is a bit of a headache but this is a great branch! Associate was very nice and was able to help me with my cashiers check. Thank you!
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April 2023 by Jay
I was impressed at how friendly, personable and down to earth the staff is at this location. BECU is very customer focused and a great place to do banking if you are tired of dealing with big banks, their fees and lack of service. Give BECU a try and see for yourself.
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April 2023 by reptile fun
I go here for personal loan and after they took 1 hour of my time they side sorry we can't help u . So I go to different office in Bellevue in just 30 minutes I got the money in my account
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March 2023 by Jehoshua
I was impressed at how friendly, personable and down to earth the staff is at this location. BECU is very customer focused and a great place to do banking if you are tired of dealing with big banks, their fees and lack of service. Give BECU a try and see for yourself.
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November 2022 by Chu “Rachel” Liu
Terrible service. I arrived 10 minutes earlier prior to my appointment. However, I waited for 30 minutes and only had a 10 mins conversation, instead of original planned 30 mins. Even if I booked the appointment online a few days ahead, the staff were completely occupied/behind schedule - there were two more customers waiting after me.The staff was also unprofessional in handling conflict. When I tried to explain quickly I had an appointment and was in a rush(working mom with kids schedule), she was rude and ask me to go online instead and check by myself, without asking if I have further questions that would be more applicable for in person conversation. I felt disappointed especially it’s my first time stepping into BECU and this is not what I expected.Some suggestions:1. Respect online appointments. Otherwise don’t offer this option.2. Investigate what happened. There were 2 other staff working at Bellevue location during that time. When one customer said something rude or inappropriate to another customer in face, the minimum the staff could do is to de-escalate the heated conversation and be reasonable and compassionate, which was the opposite of what that particular staff did. I felt even more hurt because she didn’t even acknowledge my feelings and kept saying “you can express your feelings but” in an impatient tone. If allowed, having some training for the staff would probably improve future customer experience.
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November 2022 by Chu Liu
Terrible service. I arrived 10 minutes earlier prior to my appointment. However, I waited for 30 minutes and only had a 10 mins conversation, instead of original planned 30 mins. Even if I booked the appointment online a few days ahead, the staff were completely occupied/behind schedule - there were two more customers waiting after me.The staff was also unprofessional in handling conflict. When I tried to explain quickly I had an appointment and was in a rush(working mom with kids schedule), she was rude and ask me to go online instead and check by myself, without asking if I have further questions that would be more applicable for in person conversation. I felt disappointed especially it’s my first time stepping into BECU and this is not what I expected.Some suggestions:1. Respect online appointments. Otherwise don’t offer this option.2. Investigate what happened. There were 2 other staff working at Bellevue location during that time. When one customer said something rude or inappropriate to another customer in face, the minimum the staff could do is to de-escalate the heated conversation and be reasonable and compassionate, which was the opposite of what that particular staff did. I felt even more hurt because she didn’t even acknowledge my feelings and kept saying “you can express your feelings but” in an impatient tone. If allowed, having some training for the staff would probably improve future customer experience.
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October 2022 by Don S
Snotty staff. Won’t go back there.
