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November 2023 by Bobby Justice
Dont rent a car or truck from this place. Apparently the gentleman who said he was a manager had a bad day, however falsely threatening to charge us for a full tank of gas plus fee was absurd. There was no talking to him and he got so upset he continued to whine and cry so we had to check out with a different, way more helpful representative. Picture below, renter beware
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September 2023 by CJ
Dishonest employees. They had me sign saying that the tank was full. When I got in the car, it was far from full. It was closer to 3/4 than full. I didn't have time to run back inside to explain the issue though so I ended up eating the extra gas I had to pump in the car. On too of that, the car was dirty, the facility is dirty and grimey, and the parking lot is sketchy. Would never go here again.
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August 2023 by Serina P.
Rented a car for a month while my car is in the shop. I returned the car and thought that was that. 2 weeks later I received a letter (dated a week after I returned the car) that they were charging me $125 for "damage"-finding animal hair. I didn't have any animals in the car and requested proof that there was some sort of damage. They sent me 2 pictures of floor mats that needed to be vacuumed because they had dirt on them. I asked for escalation because being charged $125 2 weeks after returning a car because they needed to vacuum didn't seem right to me. The response was another customer service agent saying they already responded, so still waiting to hear from a manager. To make this all more infuriating both cars I had rented from Budget clearly were not detailed well. One had an empty bag of nuts and a water bottle under the seat. The other had coffee spilled all over the backseat (I cleaned that up with Clorox wipes, so easily cleaned if anyone had noticed) If you aren't renting out immaculate cars, don't charge $125 because you need to vacuum.
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June 2023 by Sree Ram
The wait time for car pick-up and drop-off is high and they need to improve their staff count during business hours. Just took almost an hour to return the car.Well that explains low rating.
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February 2023 by Jazmin S.
I recently rented a vehicle from Budget. I did all of my reservation and payment via their website. That was super easy. Upon arrival to the pick up location I was shocked to see it in such disarray. The exterior of the building is not inviting and in fact I was sort of scared to go in. It's an actual modular building that is pretty run down. When you walked up the stairs they freaked and looked like it was an accident waiting to happen. Once inside the carpet was super old and worn and the staff looked like they were freezing since they had jackets on and gloves while helping customers. The staff was super helpful, they were kind and knowledgeable but they didn't seem to enjoy there work environment and I can't blame them. While my experience with Budget regarding the rental was good. I feel as though they could better the building in where there employees work.
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February 2023 by Sarah Reed
The staff is always kind and caring to me. Sadly, I see alot of people take their stress out on these folks, but I know they are doing their best - this is a very busy location. Be nice, and the world will be a kinder place!
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October 2022 by John Huang
Staffs here are nice. The car I got (Toyota Corolla) is decent, and they clean it to the best they could. Remember to always inspect the car when you got it and let them mark down any damage, no matter how tiny it is.Overall, a great location with good service.
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June 2022 by Pritesh Bandi
The wait time for car pick-up and drop-off is high and cars are not clean.Well that explains low rating.
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May 2022 by Virginia
Good prices, you won't really get the model car they say you will, friendly, but a bit discombobulated.....
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March 2022 by sankeerth Kandru
I wondered why would any business have 2.4 rating ?.Now I know why…They don’t wash their cars. And least bothered customer service.I got charged for extra day for Sunday key drop-off, and customer service says they don’t have key drop off option. Then why do they even have box says drop your keys here.Enough of my rant I wouldn’t recommend renting there.
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February 2022 by Denise W.
The truck should not have been on the road. There were issues with both the front end alignment and transmission. The drivers side door could only be opened from the inside. It clunked down to lower gears, and the steering was really loose. Had we driven the truck on the freeway prior to loading it, we would have returned it. Budget was no help when notified of issues since the car was, in their opinion, "drivable". Rent from anyone else.
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October 2021 by Michelle H.
Quick hassle free service I was in my car within 5 min of arriving. Honorable management. They actually care about customer service and experience. I went over my 24 hour by a few min and they made the adjustment so I wasn't charged for an extra day. What an efficient team and easy in and out location. I highly recommend!
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October 2021 by Amanda Tu
Rented a 12 person van. Picked up and dropped off with no issues. Van was clean and in good condition. Service was friendly
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September 2021 by Kevin T.
Really wish I could give 0/5 stars. I reserved a budget truck over two months ago in anticipation of a move. Nobody contacted me from this location to tell me that the truck was unavailable. Somebody from Budget corporate had to call me to tell me, and she even said that it was this location's responsibility to let me know. Just awful. Didn't even contact me until 12 hours before the time I was scheduled to pick it up. Just go with Uhaul instead. Do NOT reserve a truck from this place, no matter what.
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April 2021 by Zyan Helmer
She is so rude