-
December 2023 by Ruslan Burduzha
Jingwei helped take care of all of our business banking needs. He was respectful, efficient and professional. Highly recommend this bank.
-
November 2023 by Octavio Milano
I’ve been to multiple Chase branches and the bankers here are by far the most helpful. Tricia recently helped me with an issue that occurred with a wire transfer and she went to war on my behalf making multiple phone calls until the issue got resolved. Bankers like her are superstars! Worth their weight in gold.
-
August 2023 by J C
I find it confusing that I need to make an appointment, because they are unable to serve me even when I arrive on time after making an appointment. Despite that, Tom was always attentive and helpful with my requests. My only wish is that they could better estimate appointment durations and manage appointments more efficiently.
-
July 2023 by Ekaterina Maklakova
Many thanks to Jingwei He for helping me open an account and great communication.
-
April 2023 by Nathan Manivannan
When I checked in to the bank today , there were four staffs chatting in the bank managers room and the total bank was empty .. nobody helped me and have to wait for one teller who was helping the drive thru .. after a long wait , I was told that we don’t offer the services in this bank.. I was sceptical if this is a bank or some coffee shop with paid employees to chat .. they should close it if they are of no use .. just atm is good enough
-
December 2022 by B.J. M.
Let me tell you of incompetence. My wife & I have had a Chase savings & checking account for over a decade. I went into the branch in Issaquah to get a simple [not medalion] document notarized this morning. All I needed was a person licensed by the state [as a notary] to sign an area on the document that he/she has seen qualifying documents showing that I am me! Now, I had my U.S. passport, WA driver's license plus several other government IDs. "Well, we don't have any notary on staff!" He told me to go to another branch, also on Issaquah. Okay, so I drudge over to Chase #2 , 'sorry our notary is not here this week!' Sooo, I head over another Chase miles away (which I had called prior to heading over there and was told 'YES, we have one.') So I head over, walk in, was swarmed by employees eager to help. Great, so I tell the gentleman what I needed. Simple. He takes the one page document to 'the back room', comes out a few minutes later. "Sorry we cannot notarized this document!" I said very quietly, 'do you understand what a notary does? All it is is verifying I am me by looking at these governments [picture] IDs and certify it is 'I' who is signing this personally in front of you. Simple, right? No dice! Next time out we'll close acc't!
-
October 2022 by Ally U.
i have never been to a bank that makes you feel so uncomfortable where i would ask questions and the person that I got would not even answer them and then not to be able to open it because there computer to work so the guy made a decision to tell me sorry we can't do anything about it I can't open a account for you.
-
April 2022 by Cloud S.
I made a wire transfer via Chase Online Services and it had some issue which was pretty difficult to track as the transaction was not made within a branch. The money was debited from my account but the recipient did not get the money for 2 weeks. All I heard from the Chase phone services or their secured message system was useless for the last 2 weeks. I ended up visiting the branch here and was able to get help from Trang(Manager of this branch) and others agents here who were doing their best to solve the issue. Kudos to the agent here who helped me while all the other chase agents on the phone were busy running away from this problem.
-
April 2022 by Antoine S
NEVER answers the phone. I’ve called once a day for 3 weeks and finally walked into the branch !
-
February 2022 by Jackie S.
We booked notary service in very much ahead of time, but they cancelled in the very last minute. we paid to get the service done elsewhere. Our private banker said he will refund the cost. A month later, nothing happened, we were told he needs more time to get approved. Two months later, nothing happened. We sent several emails to our private banker, but no responses. Called the branch, talked to another private banker, he said he will talk to the manager. Wait another week, no any response. Very bad customer service.
-
October 2021 by Facundo Salinas
Did a social experiment, new employees and was treated with respect
-
September 2021 by Colden Rouleau
Bree (sp?) was very helpful and friendly!
-
September 2021 by Angelique Epp
Not helpful and a huge waste of my time because they don't know policies and procedures. Lazy and unhelpful Find another location to go to, worth the time in the long run
-
September 2021 by Mark Tillman
I AM WRITING THIS AS ASIAN MAN.PROBLEMS WITH THIS PLACE:1. ONLY CHINESE WORK HERE2. THEY ONLY SEE CHINESE CUSTOMERS3. THEY ONLY GREET CHINESE CUSTOMERS4. THEY ALL SPEAK CHINESE5. IF YOU ARE NOT CHINESE THEY WONT EVEN LOOK AT YOU OR IGNORE YOU6. WAITED THERE FOR LIKE AND HOURThey kept looking at me sitting in the lobby but no one came and asked what I wanted. They saw me sitting there in the lobby but kept ignoring me and hiding their faces from me. One of those Chinese employees saw me hundred times and didn’t even say hi but as soon as a old Chinese lady walked in he immediately greeted her.SO IM THINKING THIS PLACE IS ALL ABOUT CHINESE.GREAT ?WAITED THERE LIKE AND HOUR AND I SAW EVERYTHING, I patiently waited and watched So don’t even try to find excuses.YOU ARE ALL CHINESE THAT ONLY HELP CHINESE.
-
February 2021 by Gopal Rander
Frustrating experience at this branch. Only because the staff named Sean Hsu isn't friendly at all. Seems like he only cares about customers who speak his language. We speak English and we didn't feel welcomed at all. We waited for an hour even with an appointment, but he didn't really care. Worst bank person I have encountered till date at Chase.Update: I won't update the star ratings, but thanks to JunAn Chen to help us out! He is super friendly as compared, and smoothly processed our request.
