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December 2023 by Hereos Never Die ..
Love Kiehls but will only purchase online now. This location acts like you are a bother to them when you walk in. I came in there nice and polite, ready to make an expensive purchase. Not sure if this bald lady was racist against white people but her customer service was trash and her demeanor was not welcoming or helpful at all. After I began to leave the store with my purchase, she started laughing with her zombie co-worker.
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August 2023 by Richard Imperatore
Destiny helped me out yesterday with an online order that never reached the store. I was able to pick out all the items from the order and also had some promotions applied to match the failed online order. Very patient and kind, even though I knew my request was definitely a hassle. Greatly appreciated!
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June 2023 by bibili denison
The manager at this store is very arrogant. No regards to the customer. She might think that customers are begging for them to provide products.
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February 2023 by Borim Cruz
The gentleman who helped me was professional. I purchased a cucumber cleanser and a hand sanitizer. Also, he gave me free samples :)
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July 2022 by Samuel Cowden
They are all very professional. And my skin routine is bonkers now, my face is smooth ash
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June 2022 by J. S.
Great customer service. My go to moisturizers.
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June 2022 by vidya ch
Store is good but staff are unfriendly
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April 2022 by Michael B.
I've been a loyal customer to Keihl's for years and usually have great customer service when shopping at various Keihl's locations. This one, however, was extremely off-putting to say the least. First off, I walk into the empty, tiny, cube of a store. No music of any kind was playing. Dead silence. The woman behind the counter with the unicorn-colored hair was so bothered by the fact that I walked in that the acknowledgement she portrayed was a "Hi. What are you looking for?" with no expression whatsoever. I then told her which product I had come in to replenish and she walked me over to it then stood there awkwardly while I look at. I then started to look around the store for other products and she stared at me with the same non-expressive glare as usual. At this point, I was extremely uncomfortable. Realized I wouldn't get the usual phenomenal experience I usually have ( which includes suggestions, samples, etc.) So I simply decided to leave and buy the same Keihl's products at Nordstrom. Special shout out to Gloria at Nordstrom Bellevue Square for excellent customer service!
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April 2022 by Hannibal Bauliah
The staff in the store are knowledgeable about the products and they are always willing to help.My last visit was quick and I got all the stuff I needed and I would say it as a great shopping experience.Do keep in mind the online orders can’t be returned for a refund in the stores. They do have lot Of online special so it’s tempting to buy online and returning is a big pain.
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March 2022 by Bao L.
I guess the customer service didn't get adjusted even there were people left reviews here expressed how bad it is. I went in, the male used an odd eye towards me. I could feel it without he say any thing. He continues, but I was talking to female staff. The whole time, he did his own thing with that straight face. I don't know how would a store have staff welcome customers like this. Female staff is fine. She patiently answered my questions. Don't know who the manager is here. Perhaps he is? Too bad. Then please regional manager? make some adjustments. I don't even want go in this store anymore.
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September 2021 by Anthony Sandoval
The skin care expert Kaylee they just totally Hooked me up for my trip I was in such a pinch, She is such a freaking rockstar I’m so glad she was working today!!! Go see her for all things skin and Beauty.
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June 2021 by Lainey G.
I'm so confused by these one star reviews. I started using kiehls when I was 13 and my acne was absolutely insane. Over the years I've always used their lotions, chapstick, and masks. Now that I have to wear a mask for 10-12 hours a day my acne is back and nothing is helping it. So I decided to go back to what originally helped get rid of my acne, kiehls. I came into the store and was greeted by an employee who had amazing rainbow eye shadow on and she helped me so much! She was so kind! I told her my budget and my concerns and she helped my find everything I need! I started up the skin routine right when I got home and my skin already feels so much better. This store is extremely clean and aesthetically pleasing! I love going in there I literally want to buy everything just because it looks nice! highly recommend this store don't go off the one star reviews!
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December 2020 by Dylon F.
I recently decided to work on having an actual skin care routine. My friend suggested I try kiehls because they have a good selection of men's products. I went in today and waited outside for a couple minutes since it's only two people allowed in at a time due to covid and basically watched the woman working get abused by an angry customer. When I finally got in I was greeted by an extremely kind and knowledgeable woman who recommended several products that I am more than excited to use tonight. I will 100% be returning to this store!
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November 2020 by Michael C.
Absolutely the worst customer service!!! Something has happened to this company lately! I would absolutely not buy anything from this company ever again, there are so many other skin care product that you can choose from these days. I have been using Kiehls for over 20+ years, and have decided that I will no longer buy anything from them ever again and will be bad mouthing them whenever possible. This is a 100% true story that has involved at least 4 separate phone calls, hours of my time. I was told a supervisor would call in 28 days. I called again and was told it would be escalated as no one had called. I ended up returning my order as it was wrong! and ended having to pay for shipping myself. The worst!!! Never again!!!
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October 2020 by HY A
The products are great but not the staffs. I bought the product more than $85. I have to mention the free oxygen facial service otherwise the staff seems not to know anything about the services. And I came home realized I didn’t get any samples.The sample is really good for traveling.
