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December 2023 by Sophia L.
Was let into the store even though they were plenty full and couldn't offer that one-on-one service, but we were told someone would be with us soon, and they were. She was happy to process the return we brought in while we went on to look for other things. Tried a handful of bags and my mom liked none of them because they all looked not her style despite there being so many on display. She wanted a handbag that complement her in a more mature way rather than young. Nonetheless, they were patient even though we didn't get anything.
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November 2023 by Vanessa L.
Came in to check out a purse I had seen online. People inside greeted, assisted when requested, and were patient. I ended up not getting the purse because it was much smaller than I had expected. With that, they gave me recommendations on similar items that would match the print but different design. I was able to wear each out/check myself out with it, and decide with time despite it being 30 minutes before close. Being me, as an overthinker, I decided to pass and let me think about the recommendations further. Bea C. was great at explaining each purse, making sure the purse value matched what I wanted. She gave me her card for any future questions I may have. Will definitely come back with my decision soon.
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November 2023 by Kim V.
I bought a piece of baby luggage for my grand daughter the end of August as a xmas gift. It is a limited piece so I needed to buy right then. Pulled it out of the box this week to show my daughter and she said oh no it's too small. I went tonight to exchange the product... Brand New never out of the box and they said NO exchange it has marks on it. Not true, never out of the box. I have a long history with LV and a loyal customer. Moving onto another brand. Did not want any money back, just an exchange. Not a great way to treat loyal customers LV
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October 2023 by Cristina E.
I was disappointed when I went to the Braven, Bellevue store on October 2'23 afternoon to return a handbag I purchased 1 1/2 days prior. The handbag and wallet were not used at all. All packing was intact, yet two staff members treated me and my daughter as delinquents. They inspected the items thoroughly and very close to their eyes. It was obvious to me their goal was to find something wrong. They identified a small fingerprint mark on the bag and a small scratch on the wallet and questioned me about it. I explained repeatedly, the items were not worn. Noting, that I had not inspected the purchased items before they were packaged. I did my best to keep calm and polite, yet the security guards were staring at us the entire inspection process which took about 20 minutes. Ultimately, I was granted a full refund. Yet the memory of the bad treatment we received from the staff, (especially the manager, did not get her name) will remain with me forever. I have been an LV loyal customer for years. As much as I like the brand; I have decided to never again make any purchases at LV anywhere! Cristina EH
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October 2023 by Maverick
I went here looking for shoes for myself and wanted my sister to look at bags while I try to find a good one for her graduation gift. The boutique was very clean, and enjoyable to look at, and most of all the staff was extremely nice! I talked with Max Jarkow at that store and he was very nice and helpful! After describing the shoe style I was looking for, and my standard shoe size which he said was important because some of the Louis Vuitton shoes especially the Trainers vary to standard size, we came to the conclusion that I should wait for new shoes to drop as we didn't find one that fit what I wanted at the time. But he didn't stop there, he gave me his card to contact him when I find shoes I want, and reminded me that he can fill out my parking pass to make it free! Overall, I wasn't planning on shopping at this boutique, as I went there for another Boutique (not under LVMH) but their demeanor was far superior and made me completely switch focus. I now look forward to dealing with Max as I continue to live in Washington and shop at Louis Vuitton. Sincere thanks to everyone involved. - Maverick
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September 2023 by Sun H
Excellent service! The associate who helped us choosing the bags were very patient with us. Not many on display but they kept the stock in the back. Had to go into the website and choose what we liked.
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September 2023 by SY Lee
excellent service. store staff was very nice, helpful and welcoming.
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September 2023 by Karen N.
Very disappointed in the service. I purchased my bag and have taken extremely good care of it. I noticed it was cracked and immediately took it in. They said it can't be repaired and that I have used it to much and it's not intended for daily use. I was told it should be switched out regularly and just used on occasion as luxury item are not meant for daily use. I was looking at adding to my collection but not after this experience.
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August 2023 by Jennifer L.
Claudia was a gem in assisting me in making several new purchases! She was patient and considerate. Guided me by showing many wallets and determining which items would need to be ordered. The store was clean and presentable. Would have been a little bit more suiting for them to walk you out and hold the door and a better door greeter. I was appreciative of the bottle water and good selection available. Excited for the wine colored bags! Ready for LV to start making more matching wallets for each purse! Boost your sales with matching wallets and belts for men and women! Carry a larger inventory of 42 shoe sizes
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July 2023 by Scottish Queen
My young adult child went to this location. Was pushed and pushed into buying 2,000 dollars worth of merchandise. They even didn’t give a receipt. It was taken back in to immediately be returned for a refund and they said it was too late. It was a trick on a young person and the salesperson who did that probably took advantage because of the wallet of money in front of her from the just cashed paycheck. The entire paycheck went to them. Some young people are inexperienced and vulnerable to high pressure sales. Lesson learned but I’ve bought at least 17 handbags from Louis Vuitton since 2003 and this is very sad. I’m not going to but any more. .
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July 2023 by Curtis Jefferson
Friendly, attentive service! The store has a wide selection, and the team members are super helpful.
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June 2023 by Victor Law
This is a large Louis Vuitton store, leading to a spacious and comfortable shopping experience. Both Hermes and this Louis Vuitton are conveniently across the walkway from each other.The store was brightly lit with products carefully displayed. The mannequins were fitted just perfectly, which shows the care the associates put in to ensure Louis Vuitton's excellent quality shines through.This would be the LV store to visit if you're on the west coast area.
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June 2023 by Courtney B
My daughters and I were visiting from Montana. We were greeted immediately by Max. I was a bit weary because I just wanted to browse. He was so personable and kind and made us feel comfortable. Max ended up showing me a few purses that I liked and sent us out the door with each of our own perfume sample boxes. I will definitely be purchasing from Max in the near future! Stellar customer service.
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June 2023 by Perri Breese
You must go to this Louis Vuitton; I was highly impressed by the way we were assisted. For very modest people like my husband and I we chose to go into Louis Vuitton to just take look at the beautiful store and hope that we did not kicked out lol. That was VERY far from what happened. The ladies in the store were absolutely unbelievable, very welcoming and Alexis was sooooooo sweet and very engaging. Honestly if I could give them a 100 I would. We will be coming back to this gorgeous boutique.
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June 2023 by Laura G.
Come here regularly. Used to work with Christopher until he moved to their Seattle location. Now I work with Eduarda. She is amazing, friendly, welcoming, helpful and all around a very genuine person. I particularly enjoy that she speaks fluent Spanish (although it is not her native tongue) and I can converse with her freely and she gets me! I enjoy the service I always receive coming here. I was invited to attend their private showing for guests before they opened their newly remodeled location to the general public, and was gifted with a custom bottle of champagne with my name on it, a bouquet of flowers on valentines and French macaroons. They go over and above! Love shopping here and will be a forever customer!
