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January 2024 by Joon Lee
I think he looks like a manager, but he has long hair and bronze hair. He is so friendly and makes me feel good, so I'm changing it from 1 star to 5 stars.
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January 2024 by Liugi
Very poor durability and custom supportI purchased a premium down jacket from Moncler two and a half years ago, expecting high quality and durability given the brand's reputation and the product's price point. Initially, the jacket met my expectations in terms of style and comfort.However, after following the recommended care instructions and only the second time of dry cleaning, the ribbon band, which is glued to the front zipper, broke open. This was surprising and disappointing, as the jacket had only undergone gentle and professional dry cleaning at reputable local shops.Seeking a solution, I sent the jacket in for repair, trusting in Moncler's customer service to uphold the quality of their high-end products. Regrettably, the response I received was unsatisfactory. I was informed that the "fabric is not available", and the jacket was returned to me unrepaired, with no alternative solution or replacement offered (even with cost out of my own pocket).This is simply unacceptable for a premium brand. They do NOT stand behind their product, period.I would never buy from them again, brand like Arcteryx and Patagonia have always stood behind their products and provided straight replacement when no alternate solution was found. Save your money and hassle and stay away.
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December 2023 by Sophia L.
This is high end franchise but I felt like service could've been better well done, especially at the door. We opened it and the security guard attempted to close it while explaining that the store was full. We waited around and a family of five soon came out after. We thought that we could make it into the store since our group was the same size, but the security person still seemed hesitant. He went in and asked and came to the door and nodded implying that the door could be opened, rather just opening it for us at this point. Anyhow, the experience inside was exceptional. We were greeted quickly and found something we liked, it had the style where it made the waist smaller, except only in size 0 and not 1. We were told that they could order it for us, however, if a return was to be made, since it is ordered online, that we would get only store credit instead of the full refund. Was there for about an hour trying on things and they were super patient with us even though we didn't get anything there.
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July 2023 by G Singh
Pathetic service compared to other Moncler stores.I had bought a jacket from the NY store, and realized when I came back home that I needed a different size, so I went to the Bellevue store for an exchange. They took the jacket, and said that they’ll have to ship the size I needed from another store, and they will get the new size in 3-5 business days. There were no updates from the rep for 5 days, and when I checked with him, he still hadn’t even put in an order for the size I needed.I ended up picking up the jacket back from the store because the rep wouldn’t give me any ETA for when the new size would be available.Eventually, I texted the NY store rep, who created a return label for me within 10 minutes, and shipped the size I needed to my home! All free of cost, and without any hassles.
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April 2023 by John S.
Great service beautiful store. Friendly people in such a cool shopping Center at the Bravern with Louis Vuitton Gucci Ferragamo... Lifetime fitness what's not to like
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April 2023 by Kyle Good
I cant afford it right now, but nice clothing.
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March 2023 by Eric Wang
Be warned: No returns are accepted once you pay, even you hasn’t left the store. Exchange or store credit only.Advice: find the style you like and shop on moncler’s website. You can return/exchange an online order within 20 days.Funny thing:Before sales: You are our most valuable customer.After sales: Sorry, I am busy with other clients.
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March 2023 by Cabo B.
Do not buy anything from this store unless you are 100% certain you like and want something. Their return exchange policy is terrible and you will be stuck with a high end product you're not happy with.
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February 2023 by Cocaine Mitch
Going here Monday two days from today. If I get treated bad I’m making it known.
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January 2023 by Judy C.
Have you ever been to any store and not been able to return a full price Xmas item? Well, this was a first. I was within the 20 days and I had even called ahead to ask if online purchases could be returned here. I waited 20 minutes to get in the store, another 20 for another couple to finish a transaction that also sounded botched only to have the worker say that because it was December 31 she could not complete the transaction. She offered to hold my $1200 shoes until Monday when she could call headquarters. She could also help me package up the item to send by UPS- what I should have done an hour ago at home. Reading the other reviews, it sounds like this location is a franchise . That would be fine. She should have just told me on the phone from the beginning.
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January 2022 by D L.
Brutal service and communication. Selection is ok. Employees are below average, unreliable, and at times dishonest about their ability to help because they don't have time for you. Really underwhelming store for a marquee brand. This shop is basically a franchise of the brand that doesn't talk to the mothership or apparently understand their clientele like the mothership would want. If you order something online, this shop can't do anything with it and vice-versa. Inventory seems to be low. Their registers "went down" apparently for several weeks. Around the same time headlines came out indicating Moncler's servers were breached. So, if you went to the store to buy something they'd instead send you a link to pay on your phone. So apparently they can't interact with other stores or online, but all of their credit card systems are tied together and breach of one means a breach of all? do yourself a favor and skip this store
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January 2022 by B Desai
For high end luxury shopping, the experience was quite poor and honestly, slightly pathetic. We stood in line for 45 minutes before they would let us in. We were almost denied entry because they were "closing in 15 minutes". They only allow 2 customers at a time into the store because there are only 2 sales reps available. Once we got into the store, we were rushed and pressured to make a decision. We came to buy 3 coats. It is shocking that one can be spending over $5,000 and suffer a more terrible shopping experience than going to your local Forever 21. Would not recommend this specific Moncler store. However the brand and product itself are good. Thanks.
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January 2022 by Stefanie Cohen
Had a wonderful shopping experience with Dominic and Alex today! Thank you both for taking the time to help me pick out the perfect jacket!
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January 2022 by Kevin DiClemente
My wife had a wonderful experience with the staff while finding the right jacket for the Seattle weather this time of year
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January 2022 by david johnson
No service. Have to jump through 20 hoops for returns.
