Moncler is a high-end store located in a stylish shopping center alongside luxury brands like Louis Vuitton and Gucci. Customers appreciate the beautiful store and the friendly staff, who provide exceptional service. Many have noted the helpfulness and patience of the employees during the shopping experience. However, some customers have expressed concerns about the cleaning service offered, citing issues with discoloration on coats after professional cleaning. Additionally, there were some challenges with store access due to security protocols, which could be improved. Overall, while the shopping experience is generally positive, customers recommend enjoying the products but advise caution regarding the cleaning service.
The Asian lady (sorry I did not ask for the name) was pretty helpful and welcoming on helping us finding the down jacket that we like, will come back next time.
February 2025
We visited the store on a whim and ended up having a great experience. Chad provided excellent service and was very accommodating.
August 2024
Their products are good but I wouldn’t recommend getting your coat cleaned here. We paid to get our coat professionally cleaned and it came back with discoloration on the sleeves and in other spots. I would recommend the store but not the cleaning service.
