PetSmart is a large pet supply and services retailer offering many products for various pets. The store has very friendly and helpful staff who really care about pets and provide excellent customer service, sometimes going above and beyond. Services like Doggie Day Camp and boarding receive praise, with pets reported to be happy and receiving fantastic care. The experience can be marvelous. Some customers note the in-store selection may not have too many choices compared to the online store. The option to shop online and pick up in store is available.
The hotel service is great! Left my dog and cat for 5 days and both were taken care of properly. My cat was a bit hesitant the first two days and they did a great job giving her moist food and helping her feel comfortable. The staff is super friendly and rhetorical dogs are always watched in their playtime. Will be definitely... read full comment
January 2024
I came to this store to supplement my goldfish. The staff here were very helpful and even offered a warranty, which is a nice touch.While I won't be returning the fish or requesting replacements lol I appreciate the customer service.
January 2024
Quick review to throw 5 stars at Andres, who went above and beyond to help me at the store. You've got a good one there, Petsmart!
