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June 2025 by Nikita Soloviov
I had a frustrating experience with an employee at this particular store, something as simple as picking up my device turned into an unnecessarily complicated process. When I went to a different location, I was able to pick it up quickly and without any issues.
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June 2025 by Morgan Wong
Very helpful staff. Didn't try to sell me some new promotion, partly because they knew that I'm moving soon, and completed what I asked for quickly.
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June 2025 by Sam Bhatt
Made us wait for a simple drop-off when associates were available.
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June 2025 by Ann P.
I am not posting about this store. I am posting about Xfinity online and in general. I paid my June bill 3 days late, so they sent me a bill for June and July( July's bill was $161) $300 plus, and said it was due now. They made it sound like I hadn't paid my bill in 2 months!
But I had already paid for June and then they charged me a late fee, after a customer service person told me there is a 10 day grace period.
So, basically I paid July's bill not realizing it was in advanced!! Beware!!!! They catfish you. I truly despise this company. They are scandalous, crooked!!
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June 2025 by Marie Austin
I purchased a new phone on July 3. Didn't have the model in stock, bit I had to make an immediate payment. Was told I'd receive my phone via FedEx within 2 days. Just received my new phone today. In the meantime, I'm paying for a data plan I'm not using & Xfinity deleted all my voice mails--phone in use (old phone) now requests that I set up my voice-mail. I can't set up my new phone until xfinity restores my voice-mail, otherwise all my messages will be deleted. Messages are stored on Xfinity's servers. (Multiple teck support personnel insisted I should just re-set up voice-mail on my old phone.) No instructions on how to set up my new phone & transfer the data from my old phone! The only instructions take me to the app, which flashes pay your bill (note: I have automated payment already set up). In addition, the deadline to return my old phone is fast approaching. If I miss that deadline because of Xfinity's screw-ups, I loose out on being paid for the trade in. Maybe that's Xfinity's plan. After all, they've got me paying for a phone I can't activate & a data plan that's useless without a new phone. And no way to transfer data. With other service providers you leave the store with a phone that's already set up & data that's been transfered. In addition, struggling with their automated idiot is like trying to survive a multiple serial killers. The machine doesn't listen & rarely connects you to the correct department. Xfinity could have easily avoided all of these issues. They could have been honest about when my phone would arrive, started charging for the data plan when I activate my new phone, and not automatically deleted my voice mail because I purchased a new phone. Also, including the correct link with directions on activating my phone & transferring my data is simply common sense.
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June 2025 by Shwe Aye
I went to the store to resolve a billing issue, and they just told me to call a number? Seriously? I’m already there in person—why send me in circles? Absolutely ridiculous. Get your act together.
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June 2025 by Wendy F
Long waits, been in several times for the same issues, never resolved
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July 2024 by Scott Lowder
Not great. Needed to wait 30 minutes at the Factoria store to drop off my device and asked to wait another 30+ if I needed a receipt. One staff was great but another was rude.
Avoid this place and use a UPS Store to return your device.
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July 2024 by Danny Le
RUDE and Unprofessional staffs! I will NEVER return. I am happy to pay more with Verizon.
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July 2024 by Christina Harmel
In and out with equipment within minutes, even on the holiday. Lela was great - friendly, helpful and quick!
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June 2024 by Sundeep Borra
Good service
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June 2024 by Jeff Hansen
The store is great, amazing staff, and good customer service.
Xfinity is a Monopolistic company, lobby's to block public broadband, and is the only provider in many areas allowing them to charge artificially high rates for an important service. LookIng forward to greater regulations on companies like these.
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June 2024 by Gary Magnon
Always friendly and helpful staff at this location in Factoria.
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June 2024 by Arvind Subramanian
Needed a sim card and the manager said that they could not help if you transferred service over the phone. Likely its a commission thing but can also be the poor service you hear.
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June 2024 by Tanya Drummond
Terrible Customer Service, now I know why the place is full of employees and no customers.
