The Bank of America Drive-thru ATM offers convenient access with a drive-up window, though inside tellers and managers are also available and are consistently described as friendly and helpful. Customers appreciate the support and patience of staff, especially during account openings and cross-border banking questions. One customer highlighted the exceptional assistance from a Relationship Manager who went above and beyond, even working on a day off to help colleagues. However, some frustrations include long wait times, such as a 10-minute delay to deposit cash, and difficulty reaching staff by phone. The branch has taken steps to improve safety and service by enhancing cleaning procedures based on CDC guidelines and adjusting hours as needed, encouraging customers to use the mobile app or website for updates. Overall, staff members like Yvonne, Irina, and Adalia are praised for their helpfulness, support, and responsiveness, making the branch a reliable place for banking needs despite some operational challenges.
Alyssa opened my account and did amazing. More than 5 stars . she also opened an account for my mom . She did great and very friendly . she deserves best employee award
October 2025
I am so appreciated to Ms. Rajveer Kaur for great help. I didn’t make any appointment, but she quickly helping me to manage my banking accounts. That’s totally what I need. She is so considerate and enthusiastic. It’s so great to have you!
September 2025
The best boa branch I’ve ever visited! Many thanks to Kevin, the warm hearted man!
