REI is a place for outdoor adventure, whether someone is new or a seasoned pro. The store stands behind its products and designs its own award-winning gear. Customers report stellar, great, and awesome experiences with the helpful, patient, and knowledgeable staff. Employees share their enthusiasm and provide excellent service, often going above and beyond. Reviews highlight prompt and enthusiastic bicycle repairs, expert help in finding footwear like hiking shoes and rain boots, and problem-solving for mechanical issues, even at busy times. The staff's kindness, patience, and relevant information consistently impress shoppers. This expertise and incredible spirit of helpfulness from everyone at REI makes customers' days and ensures they will definitely return.
We had a great experience today at REI, Bellingham. Kyle in the shoe department was friendly and very helpful. He helped us find exactly what we were looking for. The cashier, Max, was friendly and professional. Thank you REI!
October 2025
I had a great experience finding rain boots (thank you for helping me, Cannon & Nathan!) and looking for a rain jacket (thank you Celeste for your kindness and patience). Definitely will be back!! :)
October 2025
Had a stellar experience with Zach in footwear today: provided lots of relevant information and excellent service while also helping other customers. Impressive retailing skills dude!
