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December 2023 by Brody Isaak
picked up an order that I orderedthey obviously have their systems dialled as it was a quick scan of a barcode, the person went to the back to grab it and I was out in secondsused my table over the weekend and am really impressed by it, even better than I expected
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October 2023 by Alejandro S.
Great advice, friendly staff, great stock and amazing warranty on things you buy online or at the store. Even used equipment that is not fitting or performing as expected can be returned or resold
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October 2023 by Adrià Palau
Can’t remember the name of the Manager but she resolved a nightmare I was having trying to cash out a check! I’m international so I couldn’t do that on the normal stores but she fixed the issue in no time and with such positive energy! Jessica too, the first one I talked to when I entered the store was full of good vibes! That’s why I keep buying in REI and the only reason for this review is to let the management know how gold this two employees are and how much deserve a good compensation at the end of the year! Good job guys and thanks again!
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September 2023 by Ewan Tinitali
Everyone at this store was so helpful. I had no idea what I needed and everyone in every section I went to was amazing. This was probably my best experience at an REI
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August 2023 by Anthony Arriola
I don’t post negative reviews ever. However I feel like I need to this time. I never have an issue with this location, but on this particular day the staff made it their goal to actively ignore my family and myself and assist more “desirable” customers. It was as if they were only looking to service a very particular type of clientele. We were never once approached and asked if we needed assistance. This had never been an issue up until this point, and a drastic contrast from the last time I visited. Where the staff would make it their number one goal to make sure you had all the help you could ever ask for. I worry if anyone else looking to start any outdoor hobby would be discouraged to do so because of the treatment they receive at this location now. REI please do better like I know you are capable of.
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August 2023 by M E
Hate to leave a bad review- but I had to chase down people to help me multiple times while I was trying on climbing shoes (understaffed). At the end of the interaction the salesperson, while super nice, gave me the wrong size shoes. Shame on me for not triple checking. When I went to return them at a different location on my way home, they charged me the difference in tax (a higher amount) instead of eating their mistake. Insult to injury that I had to take that time out of my day to handle. Will seek to avoid REI for things like this.
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June 2023 by Jerad Trannum
The staff is always super helpful! Went in for a lost key issue with my Yakima bike rack, the associates were great. Came out to my rig and removed my lock assembly and hooked me up with a new lock core.
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June 2023 by Rebecca Wilkening
Great experience picking up my online purchase from this store! The bike was assembled and ready to go when I got there, a member of the cycle department helped me out and took time explaining to me how the bike worked and answered all of my questions. Very appreciative of the wonderful REI staff. :)
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June 2023 by Jessie
The staff at this store are exceptionally friendly, and the overall atmosphere is very welcoming. The gentleman at the cashier explained the benefits of being a member in great detail. I would gladly make the journey across the border to shop here again.
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June 2023 by Joseph A.
I’ll be honest. I don’t know what the bad reviews are for. I am CDN and normally shop at MEC. The customer service here is 100x better than MEC, and MEC is still pretty good. I dealt with Thomas the other day. He’s a big unit, you can’t miss him! Lol. I want to let the managers know, you guys should give this guy a raise! His customer service was bar none one of the best I’ve ever had at a retail shop. I had an issue with an air mattress and he went above and beyond helpful. While I was there, a customer came up and he quickly stopped talking to me to ask if the gentleman needed help. He asked about coolers. Thomas quickly radioed someone about coolers and someone came to meet the gentleman. He apologized to me, but I wasn’t in a rush and thought it was great customer service to both patrons. I thoroughly enjoyed my visit here and Thomas made it even better. Now as a CDN some of the prices are actually the same as MEC for smaller things, but these are in USD. So make sure you know your prices. But for big ticket items (backpacks etc) I would rather purchase here of the way Thomas handled my return. Thanks again Thomas and hopefully next time I come down you’re there, and I can buy you a coffee or something!
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May 2023 by Emma
Huge shout out to Clay in footwear for pushing me to shop local instead!!!! Went in today to buy some running shoes that I've been unable to find elsewhere in Bham and hoping to look at a second pair as well. Clay came over and proceeded to "help" (if you can call it that???) and was condescending the ENTIRE time. I will be the first to admit that I don't know a thing about running-- I'm just getting into it and said as much. This guy made me feel stupid for any question I asked. Really took every opportunity to make it obvious how little I know and kept a better-than-thou attitude while I was apparently wasting his time with my questions. Finally I had had enough and said I would come back another time after doing some research on what I wanted. To which Clay said very snidely, "I can assure you that I have a more complete knowledge of running shoes that anything you'll find on any page online." This guy needs to get over himself. Not the kind of thing I would expect from an REI employee. You guys are usually so great about helping people get into the outdoors! And normally I LOVE talking to people when purchasing things, but this guy needs an attitude check. REI, I hope y'all see this and talk to Clay because he's not doing a good job of repping your values.
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April 2023 by Emma M.
Huge shout out to Clay in footwear for pushing me to shop local instead!!!! Went in today to buy some running shoes that I've been unable to find elsewhere in Bham and hoping to look at a second pair as well. Clay came over and proceeded to "help" (if you can call it that???) and was condescending the ENTIRE time. I will be the first to admit that I don't know a thing about running-- I'm just getting into it and said as much. This guy made me feel stupid for any question I asked. Really took every opportunity to make it obvious how little I know and kept a better-than-thou attitude while I was apparently wasting his time with my questions. Finally I had had enough and said I would come back another time after doing some research on what I wanted. To which Clay said very snidely, "I can assure you that I have a more complete knowledge of running shoes that anything you'll find on any page online." This guy is needs to get over himself. Not the kind of thing I would expect from an REI employee. You guys are usually so great about helping people get into the outdoors! And normally I LOVE talking to people when purchasing things, but this guy needs an attitude check. REI, I hope y'all see this and talk to Clay because he's not doing a good job of repping your values.
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March 2023 by Bob Davis
The gear you need with helpful folks. Nowadays, it feels a bit more like a department store than the place on Pine, but Bellingham location is good and less crowded than others, usually.
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March 2023 by That_Taurus_Child _
I was seriously hoping I wasn’t the only one that had this experience and was relieved, in a sad way, to see I wasn’t alone. The store presents itself very nicely. That’s about where my praises end. The selection, for as big as the store is, is not particularly large. This was my first time shopping at REI. I was greeted by a sales associate on the floor and was asked if I needed anything. The first time I said yes and was directed to where I needed to go. However, the further 4-5 times asking if I needed any more help was very off putting. I used to work retail and can easily tell when they suspect a shoplifter. If the same lady wasn’t asking me what I needed, she was constantly lurking in the background. It was very bizarre. It isn’t as though I looked suspicious either; I came in with my work attire and left having made a large purchase. Customer service and selection are heavily lacking here.
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March 2023 by Evan Holmstrom
The bike shop at this REI sets the bar high. Lauren got me in expediently then Joe persevered and fixed a vexing issue I had. They’re both very professional and I’d recommend their expertise. Ask Joe about his genius hybrid tire setup :)