Petco in Bonney Lake is a store for all pet needs, offering nutrition products, supplies, grooming, veterinary services, and adoption. Reviews present a mixed experience. Many customers report an outstanding experience with friendly, knowledgeable, and passionate staff who provide excellent advice, thorough guidance, and exceptional service. They highlight fair pricing and good value on a wide range of high-quality products, earning strong loyalty. However, other reviews note significant shortcomings. Customer service is often described as lacking, with long waits for help, especially for live crickets, and employees being difficult to find. The store layout is frequently criticized as weird or inconvenient, with pallets and boxes blocking shelves and aisles. Stock issues are common, with items out of stock or inaccessible, sometimes leading customers to shop elsewhere. Specific sections like the reptile area are poorly set up, and the store sometimes lacks advertised features like adoption cats. While some staff are helpful, the overall environment can feel disorganized and insufficient for certain pet needs.
Some times I get help and other times I don't it depends on the day or the ppl
June 2024
This store is an absolute disaster every time I come in. The people working there are doing their best but it’s such a mess. Hire people and pay them well so you can keep staff.
June 2024
Could find someone to help me but everything else was good
