Petco in Bonney Lake is a store for all pet needs, offering nutrition products, supplies, grooming, veterinary services, and adoption. Reviews present a mixed experience. Many customers report an outstanding experience with friendly, knowledgeable, and passionate staff who provide excellent advice, thorough guidance, and exceptional service. They highlight fair pricing and good value on a wide range of high-quality products, earning strong loyalty. However, other reviews note significant shortcomings. Customer service is often described as lacking, with long waits for help, especially for live crickets, and employees being difficult to find. The store layout is frequently criticized as weird or inconvenient, with pallets and boxes blocking shelves and aisles. Stock issues are common, with items out of stock or inaccessible, sometimes leading customers to shop elsewhere. Specific sections like the reptile area are poorly set up, and the store sometimes lacks advertised features like adoption cats. While some staff are helpful, the overall environment can feel disorganized and insufficient for certain pet needs.
I took my female husky mix to be groomed. Was the first time in a few years. Ali did amazing with my girl gave me a few pointers to work on with my doggo..love love them great job will of course come back!!
June 2026
I returned an item because it was defective. I wish I had received a refund in lieu of a gift card outside of a 30 day return window. I could see a gift card if I had simply changed my mind.
June 2026
The employees were all very knowledgeable and helpful
