Bank of America in Bothell is a well-regarded financial center known for its excellent customer service and dedicated staff. Many clients have shared positive experiences, particularly with employee Shahla Naimi, who is noted for her professionalism, helpfulness, and personal attention. Customers appreciate her assistance with various banking needs, including opening credit accounts and resolving transaction issues. The team at this branch is described as respectful and attentive, especially towards elderly clients, ensuring they feel valued and safe. Although there may be longer wait times to speak with a representative, the staff consistently goes above and beyond to assist customers. The bank has also taken proactive steps to enhance cleaning procedures and comply with local health guidelines, occasionally adjusting hours to best serve clients. Overall, this location is praised for its friendly atmosphere and commitment to providing quality service.
Great experience banking with BOFA at this branch, wonderful staff & working with Manager is seamless. Skillful and got things done every time our family walked into, thank you for great work
November 2025
Great experience, the team is efficient, quick and professional. I have been doing business with them for over 10 yrs and very happy with the services.
October 2025
Shahla Naimi was very helpful, friendly, and flexible. The person behind the desk who greeted me when I first came in was nice and helpful as well
