“Best bank I ever had. Makes it easy for me every time. Seems like a lot of female employees, but some dudes too. Nice people, no arrogance and no minimum deposits. They will try very hard to help you!”
“I have been trying to get a loan from other bank for 3 weeks knowing that I was already approved and I am glad that I didn't get it. I decided to go to Sound Credit Union hoping to get a personal loan with a 7.5% interest rate. I left with all the needed amount in my new account with only 2.44% ??The nice lady (Unfortunately I didn't get her name) worked with me on the loan and then she told me about an option that I have never thought about it. But the the end I left the bank happy and having a great dealLoved this bank, loved everyone thereThanks again and definitely will consider my coming loans with you!!”
“I was welcomed nicely and the people that work there are very friendly. I have been with washington federal since they were still Horizon Bank several years ago. The employees have been helpful amd understanding from the start . It is a great bank”
9AM - 5PM
9924 NE 185th St #104, Bothell
Banks
“I am constantly amazed at the customer service of this bank! Randi Halela is absolutely the epitomy of customer service. Having banked with big banks my whole life before now I didn't know what I was missing. Thank you Randi and FFNWB! You absolutely ROCK IT!”
9AM - 5PM
19122 Beardslee Blvd Unit 205, Bothell
Banks
“My partner and I walked into Harborstone Bank about half an hour before closing – the deadline for an excellent promotion featuring an outstanding interest rate in today’s CDs. There to greet & meet us was Darrel Vo, a highly organized, customer-oriented gentleman who is talented in his ability to encourage open dialog. He understands that clients need his trust when they hand their hard-earned money to his bank. He understands that as Harborstone’s ambassador, that he is the main link between his bank’s bricks-and-mortar and his customers. Darrel gained my trust based upon his actions during visit by my partner and me. He was cool, calm and well-collected. He was laser focused on what I wanted done. I wanted to open a special account on the final day of Harborstone’s promotion.His attention to detail was important given all the required paperwork. Even though he knew precisely information required from me while completing the documentation, he kept his sense of humor all the while working carefully and accurately to finish by closing time. My lack of information about Harborstone made it necessary to question the institution’s track record, financial condition, account safety, security, management experience and credentials, the bank’s investment strategies etc. Darrel responded to my numerous questions in an unusual manner. When he did not know the answer to any question, he openly admitted he didn’t know, but he also indicated that he would find the answers. Other bankers would provide answers only they weren’t to the questions I asked. Their answers were meant to distract me from what they didn’t know. It’s important that someone in Darrel’s position be “straight” with me. Otherwise I can’t trust them and can’t rely on what they tell me is true or false.By the time Darrell completed all my partner’s and my paperwork, we left his bank believing that he performed in an excellent, professional, personable, good-natured fashion. No less important, friends, family and acquaintances never ask me to recommend a bank, much less a banker. However, I will tell all those I know that Darrel served me and my partner very well. And that he has the demeanor and personality to serve all his customers well.”
“Came in for Notary appointment few times. Rajinder Birk was amazing to work with. She was very punctual, professional, thorough and helpful in completing the notary! Highly recommended”
“I had a great experience dealing with this branch after multiple failed attempts at Totem Lake, Kirkland branch. Huge shout out to Donald Travis for going above and beyond to address my issue. Best example of Customer Delight! Super impressed! ?”
“Finally moved my personal banking over to BECU from Wells Fargo. Breeze made the process very easy and she took the time to make sure all my banking needs were met. I’d highly recommend making a visit if you’ve been thinking of switching from one of the big banks.”
Open 24 hours
23131 Bothell Everett Hwy Ste A, Bothell
Banks
“Stellar customer service here in downtown Bothell. Quicker/Better to make an appt than use the 800 phone tree message system when calling BECU, leaving a message and hoping to get a return answer to your credit union service question within hours. Appt for face to face service... depending on the service needed works best!”
Open 24 hours
20708 Bothell Everett Hwy, Bothell
Banks
“This bank is a little too reliant on making appointments but the staff were great and so far as new customers two months in, BofA is doing just fine. We felt welcomed and taken care of. Thanks Claudia.”
Open 24 hours
22833 Bothell Everett Hwy, Bothell
Banks
“Jenny the banker at this location was an angel! I had come in to this location because the Chase on 164th was no help multiple times and I met Jenny on a Saturday morning already frustrated with Chase. She listened to me through my complaints (Chase had issued me 2 checks and I had misplaced them so I was trying to get them reissued). She worked hard to try and get this resolved on the day I came in but we quickly realized the department we needed was closed on Saturdays. She made an appointment on her calendar for me to come in Monday and called the department. The issue was not resolved by Monday but significant process was made. She called me a few days later to update me and I think by the end of the week I received the reissued checks. I had closed my checking accounts with chase (still have credit cards with them) but Jenny was so EXCEPTIONAL that I might reconsider and open a new account with chase because she was so sweet, professional and so helpful. Please give her my thanks!”
“Every time I go to this location Dennis Fitzgerald is always professional with a smile. One teller next to him the other day was not as friendly as he was, he takes it to a whole different level. I don't bank there, but needing quarters during the Covid-19 era to do laundry was a blessing after going to other locations for help... Thank you Dennis”
“I can't remember the last time I had to actually enter a bank, but I recently had a question about my account and went into this location. I had a very positive experience. Arielle was informative, friendly, and very helpful with my questions. She helped me set up an appointment and I would return to this location again.”
“It is the best Chase branch in this area. Banker Gloria is every time very helpful. She is a good worker and person; cares about the customers and their experience. She understood well exactly what I need and was able to propose the best option. Highly recommend this branch and banker.”
10AM - 4PM
20708 Bothell Everett Hwy, Bothell
Banks
“This bank is a little too reliant on making appointments but the staff were great and so far as new customers two months in, BofA is doing just fine. We felt welcomed and taken care of. Thanks Claudia.”
“Although the wait time for speaking with a person can be a little long, this bank branch, its managers and tellers take the time to look out for my elderly father. They helped him avoid being scammed, they know him by first name and treat him with a lot of respect. He's only been banking there for 1 year and he has only had great experiences every time he goes in. I am so grateful for them all.”
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“I've been banking with Washington Federal since 2006 when they were First Mutual Bank. I recommend them to my clients that I set up, review, and train one-on-one in QuickBooks and Quicken in Bothell, Kenmore, North Seattle, and the Eastside. Why? Because unlike US Bank, they allow free downloads into both of those software packages. And their statements are easy to read. And I like the cookies here.”