Bartell Drugs is a locally-owned, Seattle-based company that has been serving the community since 1890. The store showcases over 150 local partners, with products made in the Pacific Northwest. Customers find the store layout better than other major chains, with a better stock and a homey, friendly feel with lower lighting that feels less clinical. Workers in the store are frequently friendly, greeting customers at the door. The checkout line is easy to find and payment is straightforward, and the parking lot is moderately easy to maneuver. The pharmacy receives mixed reviews. Some customers report no long wait and note the people were nice enough. However, significant frustrations are reported with pharmacy communication, including not receiving updates for time-sensitive prescriptions and extremely long phone wait times, leading to perceptions that calls are not intended to be answered. In contrast, other services like passport photos receive praise for extremely patient and efficient service with amazing customer service. The store also offers seasonal candy deals and straightforward shopping experiences.
Went for a new born passport size picture just before closing time, Ms.Yvonee from this Bartell’s had been extremely patient in clicking the picture even though it took multiple tries and lot of time.Ms.Yvonne had a smile on throughout and was very efficient! Appreciate the amazing customer service
October 2023
Even with prescriptions ordered hours in advance, service is extremely slow.
April 2023
Fast, friendly, cheap prices, and loads of parking. I found out by accident because I needed something on the fly, that this place may not seem like much but has some amazing deals on many of the day to day items I use at home. So if you want you wallet to stretch, this is the place to go.
